[Remote] Travel Claim Examiner and Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. One80 Intermediaries is part of a global insurance distribution platform, and they are seeking a Travel Claims & Customer Service Representative. In this role, you will serve as the first point of contact for reporting claims, process travel claims, and provide exceptional service to claimants while ensuring compliance with established guidelines.ResponsibilitiesIndependently process travel claims in accordance with associated policiesAbility to read, analyze and interpret general business materials, technical procedures, benefit plans and regulationsHandle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive mannerConsistently meet established performance standards, including quantity and quality claims processing standardsMaintain current knowledge of Plans and effectively apply this knowledge to the payment of claims, customer service, and all other job functionsAbility to function independently within established guidelinesMaintain HIPAA complianceSkillsIndependently process travel claims in accordance with associated policiesAbility to read, analyze and interpret general business materials, technical procedures, benefit plans and regulationsHandle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive mannerConsistently meet established performance standards, including quantity and quality claims processing standardsMaintain current knowledge of Plans and effectively apply this knowledge to the payment of claims, customer service, and all other job functionsAbility to function independently within established guidelinesMaintain HIPAA complianceEffective time management skillsExcellent interpersonal, verbal, and written communication skillsIntermediate skill level in Microsoft Office programsProblem/issue resolution capabilityAbility to work effectively in a fast-paced team-based environmentCompany OverviewRSC is an insurance brokerage firm that offers employee benefits, consulting, financial, and wealth management solutions. It is a sub-organization of Accession Risk Management Group. It was founded in 1997, and is headquartered in Boston, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is http://www.risk-strategies.com.