[Remote] Transcription Project Manager

Note: The job is a remote job and is open to candidates in USA. Planet Depos is seeking a Transcription Project Manager to oversee transcription jobs from start to finish. The role involves managing audio files, coordinating with reporters and transcribers, and ensuring timely responses to client requests.ResponsibilitiesReceive and track in audio and files from digital reportersAssign, coordinate, and track transcription assignments with resources and vendorsCommunicate regularly with digital reporters and transcribers regarding audio/transcript status and other client requestsProvide feedback on digital reporter job submissionsMonitor department inbox to promptly respond to client questions and other requestsField transcription-related phone calls and emailsMaintain and update shared transcription calendars with deadlinesCoordinate deliverables with production departmentGuide clients through the client-provided audio transcription request process, including providing cost estimatesEnter job notes in Reporter BasePerform transcription duties as neededProvide suggestions on how to improve transcription workflow, policies and procedures through process improvements and/or utilization of technologyOther duties as assignedSkillsBachelor's degree and/or a minimum of three years' experience in an office or customer-service setting or a combination of education and industry experience requiredMust have superb written and verbal communication skillsExperience with Microsoft Office productsStrong attention to detail and excellent customer service skillsAnalytical and problem-solving skillsDecision-making skills and good judgmentMust be able to work in a professional and confidential environmentTranscription experience preferredBenefitsMedicalDentalVisionVoluntary Term Life InsuranceVoluntary Long Term DisabilityPTOPaid Holidays401(k)Employee Assistance Program (EAP)Company OverviewPlanet Depos is a legal services company specializing in court reporting, videography, and video conferencing services. It was founded in 2008, and is headquartered in Washington, District of Columbia, USA, with a workforce of 201-500 employees. Its website is http://planetdepos.com.