[Remote] Transaction Analyst - East/Central - (Fixed Term) - (REMOTE)

Note: The job is a remote job and is open to candidates in USA. eXp Realty is a global full-service real estate brokerage that operates in a virtual environment. The Transactions Analyst serves as a key resource assisting agents and brokers with their real estate transactions, ensuring accuracy, compliance, and efficiency while delivering exceptional customer service.

Responsibilities
• Represent eXp Realty as the primary point of contact for agents and brokers, assisting with their real estate transactions in a remote environment
• Provide expert guidance on transaction-related inquiries, ranging from simple to complex
• Deliver exceptional customer service by addressing issues with empathy, urgency, and effective problem-solving skills
• Greet agents and new recruits in the virtual office, educating them on eXp’s services and tools
• Collaborate with agents and settlement companies to resolve transaction discrepancies and ensure accuracy
• Review transaction data for accuracy, completeness, and consistency, ensuring compliance with organizational standards
• Prepare and finalize Commission Disbursement Authorizations and settle transaction files promptly
• Support transactions for individual agents, large teams (e.g., Mega Teams), and state or geo-based transactions (e.g., CA, FL, TX)
• Organize transaction documents, ensuring alignment between all systems
• Verify settlement statements to ensure they match enterprise records before finalizing transactions
• Collaborate with the Brokerage Operations team to review transaction documents and follow up on file statuses
• Ensure all transactions comply with regulatory standards and internal policies, mitigating potential risks
• Perform regular quality checks on transaction data to maintain integrity and support audit readiness
• Maintain detailed, accessible records of transactions for auditing and reporting purposes
• Assist team members with complex transactions and provide support during high-volume periods
• Actively participate in team problem-solving sessions, sharing insights and best practices
• Foster a learning-focused environment by sharing updates, process improvements, and knowledge with the team
• Work independently and collaboratively, contributing to team success and meeting shared goals
• Identify inefficiencies within transaction workflows and recommend enhancements to improve agent experiences
• Participate in pilot programs for new tools or processes, providing feedback to improve usability and efficiency
• Offer constructive feedback on tools and workflows, helping to streamline transaction processing
• Actively participate in team meetings and updates, staying informed about goals and contributing insights
• Promote a collaborative, positive work environment by being approachable and supportive of colleagues
• Recognize and celebrate individual and team achievements, fostering morale and motivation
• Engage in training opportunities to refine skills and stay informed about industry trends and compliance standards
• Actively seek feedback from peers and supervisors to improve performance and identify growth opportunities
• Stay current on real estate transaction management best practices, bringing fresh ideas to enhance processes

Skills
• High School Diploma/GED required
• 1+ years of experience in transaction operations
• Demonstrated experience in managing escalations and resolving high-impact issues
• Proven track record of leading cross-functional projects with measurable success
• Proficiency in transaction processing systems and tools (e.g., TRX, Oracle, SkySlope)

Benefits
• Fully remote environment
• Paid Time Off
• 401k with 4% match (immediate vesting)
• Robust Medical, Dental, & Vision benefits
• Company provided equipment
• Monthly Technology Stipend
• FSA & HSA with employer contributions
• Stock option grant
• Health & Wellness incentives
• 100% Paid Parental Leave

Company Overview
• eXp Realty is a cloud-based real estate brokerage that provides brokers and realtors with training, tools, and support. It was founded in 2009, and is headquartered in Bellingham, Washington, USA, with a workforce of 10001+ employees. Its website is http://exprealty.com.

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