[Remote] Training Manager \- Human Services Program \- Remote

Note: The job is a remote job and is open to candidates in USA. The Workforce Group, a LEMOINE company, is seeking an experienced Training Manager to design, deliver, and manage the training program for a federal human services program serving vulnerable populations, including youth, young adults, and families. This role involves developing curricula, ensuring staff training compliance, and managing training records to support program readiness and quality.ResponsibilitiesDevelop, document, and maintain the program training plan and a role-based curriculum matrix covering all positions, including leadership, field, quality, data/reporting, security, and administrative staffBuild and deliver onboarding and role-based training covering field safety, household identification, wellness and safety observation, documentation standards, language-access expectations, incident escalation, privacy, records management, standards of conduct, and approved system-entry and reporting practicesDesign and facilitate scenario-based training and refreshers - such as incident escalation, safety observation, and standards of conduct situations to reinforce sound judgment and reporting disciplineIncorporate required federal and program specific orientation and mandatory training modules into the curriculumEnsure all staff complete required training and demonstrate proficiency before beginning work or independent field deploymentEstablish proficiency checks, shadow assignments, job aids, and supervised practice structures so readiness is confirmed in practice, not only in recordsManage annual refresher training and update curriculum as roles, procedures, and client requirements changeMaintain accurate training records, completion certificates, a training compliance tracker, and provide training status reporting to program leadershipCoordinate with operations, quality, security, human resources, and language access teams to align training with field protocols and quality standardsSupport corrective action and continuous improvement efforts by identifying and addressing training related gapsDeliver training virtually, and when required in person; travel occasionally to support launch and field readinessPerform additional duties as assignedSkillsBachelor's degree in instructional design, education, human services, social work, organizational development, communications, or a related field; or an equivalent combination of education and relevant experience requiredMinimum of five years of experience with designing, developing, and delivering training programs, including role-based curriculum development requiredExperience training staff who serve unaccompanied minors, vulnerable youth, young adults, immigrant communities, or similar populations is highly preferredExperience building and managing training plans, curricula, and completion/proficiency tracking, preferably in field operations, human services, or a regulated or federally contracted environmentStrong written communication and the ability to produce training plans and curriculum documentation on tight timelinesScenario based training design and facilitation experienceTraining experience or content knowledge in trauma informed care, de-escalation, mandated reporting, safety planning, cultural humility, or crisis responseFamiliarity with federal contract training requirements and government mandated training modulesInstructional design or adult learning certification (e.g. ATD/CPTD) and learning management system administration experienceProficiency with Microsoft Office, learning management or training tracking systems, and electronic documentation toolsAbility to work independently, manage multiple priorities, and coordinate across departmentsAbility to complete required federal, client, and company training before beginning workAbility to complete required pre-employment screening and federal backgrounds/suitability processingMust be bilingual in English/Spanish (written and spoken)Must be authorized to work in the United StatesExperience training staff who serve unaccompanied minors, vulnerable youth, young adults, immigrant communities, or similar populationsCompany OverviewThe Workforce Group is part of the 1LEMOINE Team of Companies that provides a full suite of services specializing in disaster relief, strategic project planning, rapid staffing augmentation, mass sheltering operations, full scope wrap around services, emergency response, humanitarian support services, operations program implementation and management. It was founded in 2013, and is headquartered in Baton Rouge, Louisiana, USA, with a workforce of 501-1000 employees. Its website is http://theworkforcegroup.org.