[Remote] Traffic Performance Analyst

Note: The job is a remote job and is open to candidates in USA. Bandwidth Inc. is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. The Traffic Performance Analyst will serve as a subject matter expert on customer traffic health and coordinate internal efforts to align the business on key health metrics for voice and messaging.ResponsibilitiesLead ongoing traffic management processes and work cross functionally with Product, Sales, Legal and Operations to coordinate consistent feedback loops for customers and internal team regarding traffic trends and coordinate remediation and optimization strategiesProvide confident explanations to Sales, Product and Legal with regard to traffic management efforts on a customer by customer basisServe as an expert and trusted resource to team members Risk Management and the Bandwidth Sales Team on industry and customer use case trends and patternsOwn the Customer Traffic Health weekly cadence, suggesting plans and actions based on traffic data and communicating said plans out to the businessRepresent Bandwidth and the Risk Team in cross-functional meetings and external calls and documentation, and speak confidently on Bandwidth’s position in the industry as it relates to traffic integrity and industry standardsJoin customer calls to present traffic health data and provide actionable guidance on industry best practices for messaging and voice deliveryFoster relationships with key cross-functional teams, and stay highly in touch with TCPA/CTIA guidelines and other industry or internal standards that are used to inform the Risk Assessment processAdvise the Risk Manager on emerging risks or data trends and suggest appropriate traffic health and sustainability strategiesManage complex projects from start to finish that transform traffic performance processes, procedures, and reporting capabilities under the supervision of the Risk ManagerSupport the needs and overall goals of the Business Operations team by rolling Risk Mitigation data into monthly key reports that illustrate the balance of network health and revenue growth to the executive teamContribute to an effective team environment with a willingness to work with others to achieve a shared goalAssist in other projects and day-to-day Business Operations tasks as neededSkillsBachelor's degree preferredMinimum 2-4 years of business risk analysis and/or legal role preferred, specifically related to the CPaaS spaceAdvanced proficiency in MS Excel and proficiency in other MS-Office applications (Word, Access, PowerPoint) requiredWell versed in understanding risk analysis as it relates to the overall revenue and legal implications of a public companyKnowledge of regulations and industry best practices within the telecommunications industryProven record of making high-value decisions under pressure and working collaboratively with teams to achieve a common goal by navigating various internal organizationsAbility to focus and complete tasks using strong verbal and written communications skillsWorking knowledge of data analysis and business reporting tools and practicesMust be extremely comfortable conducting research online and learning new softwareExperience with Salesforce, data visualization tools (Domo, Tableau, etc.), or other cloud-based business management toolsAdvanced data analytics skillsBenefits100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.All new hires receive four weeks of PTO.PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.“Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.Company OverviewBandwidth is the universal communications platform that simplifies how businesses deliver integrated global experiences. It was founded in 1999, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 1001-5000 employees. Its website is http://www.bandwidth.com.Company H1B SponsorshipBandwidth Inc. has a track record of offering H1B sponsorships, with 6 in 2026, 11 in 2025, 5 in 2024, 13 in 2023, 13 in 2022, 14 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.