[Remote] Tooling Program Manager

Note: The job is a remote job and is open to candidates in USA. Clipboard is a remote-first company dedicated to connecting healthcare professionals with workplaces to enhance community well-being. The Tooling Program Manager will own and scale the internal automation and AI tooling portfolio, defining roadmaps and driving delivery across multiple initiatives to improve operational efficiency.ResponsibilitiesDefine and own the quarterly roadmap for AI and automation tooling, anchored to clear efficiency outcomesTranslate ambiguous operational problems into scalable, systems-level solutionsDrive end-to-end delivery across discovery, scoping, build, and launch keeping multiple complex initiatives on trackSet and uphold a high execution bar by diving into the details, identifying issues early, and driving continuous improvementNavigate cross-functional dynamics across Ops, Engineering, and Product, proactively identifying friction and resolving it directlySkillsDefine and own the quarterly roadmap for AI and automation tooling, anchored to clear efficiency outcomesTranslate ambiguous operational problems into scalable, systems-level solutionsDrive end-to-end delivery across discovery, scoping, build, and launch keeping multiple complex initiatives on trackSet and uphold a high execution bar by diving into the details, identifying issues early, and driving continuous improvementNavigate cross-functional dynamics across Ops, Engineering, and Product, proactively identifying friction and resolving it directlyTechnical Portfolio Thinking - You break down complex business problems and design systems-level solutions from first principles. You think in workflows, dependencies, and tradeoffs not just featuresExecution Discipline - You have a clear model for excellent project execution from discovery through delivery. You know when to stay high-level and when to go deep, and you catch issues before they become blockersStakeholder Influence - You communicate directly and effectively across functions. You identify misalignment early and resolve cross-functional challenges without unnecessary escalationLeadership Trajectory - You're motivated to grow into a people management role. You've mentored or supported others and care about raising the bar for the team, not just delivering your own workExperience building or scaling internal tooling in high-growth environmentsFamiliarity with AI-driven automation and its practical application to operational workflowsBackground in Ops, Support, or CX, with a deep understanding of user needs and pain pointsCompany OverviewOur Why: At Clipboard, our mission is to uplift as many communities as possible. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is https://www.clipboardhealth.com.Company H1B SponsorshipClipboard has a track record of offering H1B sponsorships, with 3 in 2025, 1 in 2023, 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.