[Remote] Tier 1 Operations & Support Engineer

Note: The job is a remote job and is open to candidates in USA. Jonas Software is a leading provider of enterprise management software solutions, and they are seeking a Tier 1 Operations & Support Engineer for Tangerine Global. This role is essential for maintaining the performance and reliability of systems, providing first-level support, troubleshooting, and ensuring high-quality customer service. Responsibilities Provide first-level technical support for Tangerine Global’s systems, including IPTV solutions, network services, and related technologies Troubleshoot and resolve issues related to system performance, connectivity, and user experience Monitor system performance and respond to alerts to maintain stability and reliability Collaborate with Tier 2 and Tier 3 support teams for advanced troubleshooting and issue resolution Assist in the update and maintenance of system documentation and support guides Ensure all customer interactions are handled professionally, providing high-quality customer service and support Participate in ongoing training to stay current with the latest technologies and support techniques Skills Associate's degree in Computer Science, Information Technology, or a related field required Experience in technical support, particularly with IPTV solutions or related technologies Strong foundational knowledge of networking principles, IPTV technologies, and other technical systems Excellent troubleshooting and problem-solving skills Ability to work effectively in a team environment and communicate with customers and colleagues at all levels Strong organizational skills and the ability to manage multiple tasks simultaneously Commitment to providing exceptional customer service Combines Problem Solving and Technical Learning to efficiently resolve issues and quickly adapt to new technologies, enhancing operational effectiveness Excels in Time Management, prioritizing tasks effectively while maintaining a strong Customer Focus to meet and exceed client expectations Action Oriented, takes initiative in challenging situations, driving projects forward with energy and ensuring timely completion Experience with personal computers, web browsers, etc Prior experience working in a growing, fast-paced organization with a dynamic environment Maintain a professional, neat and well-groomed appearance, adhering to Tangerine Global standards Must be able to work in the United States Bachelor's degree preferred Industry certifications in networking, systems support, or related areas are a plus Company Overview Jonas Software is a provider of enterprise management software solutions to the Club, Leisure Fitness & Sports, Foodservice. It is a sub-organization of Constellation Software. It was founded in 1990, and is headquartered in Toronto, Ontario, CAN, with a workforce of 5001-10000 employees. Its website is