[Remote] Tier 1 Customer Support Specialist I

Note: The job is a remote job and is open to candidates in USA. HealthStream is the leader in healthcare workforce solutions, dedicated to improving the quality of healthcare through innovative technology. As a Tier 1 Customer Support Specialist I, you will provide exceptional customer service and product support, acting as the face of HealthStream and advocating for clients while collaborating with internal teams to resolve issues.ResponsibilitiesYou will be responsible for adhering to all HealthStream security policies, procedures, and assigned trainingProvide phone, email, and chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come upTroubleshoot and diagnose reported problems and work to understand and correct problemsBuild strong relationships with your colleagues and with customers, communicating in a timely, professional, and respectful mannerIdentify, test, and verify issues, providing the development team with clear documentationProvide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiativesParticipate in testing new features and releasesSuggest recommendations for product enhancements utilizing data and customer feedbackSkillsYou have at least one year of experience in a technical help desk or technical support roleA bachelor's degree in a related discipline is preferred. Education requirements may be waived based on practical experiencePractical knowledge of the healthcare industry a definite plusYou have an extraordinary, charismatic phone presence; excellent written communication, and can relay information clearly, concisely and thoughtfullyYou are a problem-solver, skilled in prioritization, and you take ownership in the work that you doYou know your audience and can effectively communicate resolutions with both non-technical and technical customersYou have a natural ability to work through technical difficulties, determine the root issue, and provide resolution beyond the issue or question proposedYou can make complex topics easily digestible by breaking them down into manageable partsYou display active listening skills and are an empathetic customer advocateYou have an insatiable curiosity for learning how things workYou have a working knowledge of Microsoft operating systems and are familiar with tools like Salesforce and Microsoft Teams. A basic understanding of SQL is a plusYou can work a flexible 8-hour schedule, providing coverage between 7 AM – 7 PM CST, Monday through Friday. Weekends and holidays are for you to enjoy with friends and familyYou are a team player working towards a common goal and you hold your colleagues to the same level of quality and elevated standardsYou may not always have the answer, but you are willing to go above and beyond to find a solution for a customer or provide a clear understanding of the steps we are takingBenefitsCompetitive compensationComprehensive benefitsSupportive work environment where creativity and collaboration thriveMission-oriented workDiverse and inclusive cultureCompetitive Compensation & BonusesComprehensive Insurance PlansMental and Physical Health SupportWork-from-home flexibilityFitness Center ReimbursementsStreaming Good time off for volunteeringWellness workshopsBuddy Program for new HealthStreamersCollaborative work environmentCareer growth opportunitiesContinuous learning opportunitiesInspiring workspaces to collaborate and connect with other HealthStreamersFree employee parking at our Resource Centers in Nashville and San DiegoFlexibility and paid time off to support work-life integration for all employeesHybrid work environmentStreaming Good volunteer dayCompany-sponsored onsite social events for development, connection, and celebrationMedical, Dental and Vision insurancePaid Time OffParental Leave401k and RothFlexible Spending AccountHealth Savings AccountLife InsuranceShort- and Long-Term DisabilityMedical Bridge InsuranceCritical Illness InsuranceAccident InsuranceIdentity ProtectionLegal ProtectionPet InsuranceEmployee Assistance ProgramFitness ReimbursementCompany OverviewHealthStream is a HealthTech company that provides training, credentialing, and workforce management software for healthcare organisations.. It was founded in 1990, and is headquartered in Nashville, Tennessee, USA, with a workforce of 501-1000 employees. Its website is http://www.healthstream.com.