[Remote] Temporary Operations Support Specialist

Note: The job is a remote job and is open to candidates in USA. HealthPlanOne is committed to helping people find the right health insurance at the right price. The Temporary Operations Support Specialist is responsible for following up on customer insurance policy statuses, assisting agents and internal teams, and monitoring internal platforms to ensure accurate data recording.ResponsibilitiesAssist with insurance application status reconciliation to ensure customers are enrolled in plans intendedUpdate customer records with any new information pertaining to application status, changes to account, etcWork with agents and carriers to ensure proper enrollment status, as well as locating any missing informationAssist with resolution for any enrollment and quoting platform issues that may arisePartner with different internal teams to provide/examine necessary data, as well as providing assistance when neededMonitor internal enrollment platform and nightly processes to ensure accurate dataStaggered nightly checks to ensure enrollment data is accurate, as well as making updates where necessaryPerform other related duties as assignedSkillsHigh School diploma or equivalent1 year in a sales or client services-oriented support roleProficient in ExcelCapable of navigating data bases, CRM systemsAbility to work on multiple screensKnowledge of MedicareExcellent verbal and written communication skillsMust be self-directed and able to work well independently as well as part of a teamStrong time management and organization skillsAbility to handle multiple projects and shift priorities as necessaryExtensive phone skills, phone experienceAbility to provide coverage at night during certain times throughout the year1+ years Medicare Insurance carrier experienceCompany OverviewHPOne is a singular vision create custom sales,marketing and contact center solutions exclusively for the health insurance industry. It was founded in 2006, and is headquartered in Trumbull, Connecticut, USA, with a workforce of 501-1000 employees. Its website is https://hpone.com/.