[Remote] Temporary HR Shared Services Specialist

Note: The job is a remote job and is open to candidates in USA. Ascension is a leading nonprofit Catholic health system that empowers its associates to reimagine healthcare. The HR Shared Services Specialist will contribute to the HR central team, serving as an initial point of contact for HR inquiries and managing various associate lifecycle data transactions.ResponsibilitiesContributes to the HR central team, displaying a strong ability to problem solve and quickly complete a variety of associate lifecycle data management transactionsServes as an initial point of contact for HR related inquiries (i.e. employee changes, benefits, compensation, payroll, polices & procedures)Handles inbound calls, cases, and on-line web chats to identify the associate's need, processes necessary transactions, and escalates issues as requiredInitiates outbound calls/contact for issue resolution and follow-upAdheres to all service level agreements (SLAs) established by HR Shared Services and appropriately documents case details and relevant information in the case management systemServes as primary support for associates and managers with Employee Self Service (ESS) and Manager Self Service (MSS) transactionsSkillsHigh School diploma equivalency OR 1 year of applicable cumulative job specific experience requiredRequired professional licensure/certification can be used in lieu of education or experience, if applicable2+ years of HR or benefit call center experienceBenefitsComprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA optionsFinancial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insuranceTime to recharge: pro-rated paid time off (PTO) and holidaysCareer growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learningEmotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resourcesFamily support: parental leave, adoption assistance and family benefitsOther benefits: optional legal and pet insurance, transportation savings and moreCompany OverviewAnswering God's call to bring health, healing and hope to all. It was founded in 1999, and is headquartered in St Louis, Missouri, USA, with a workforce of 10001+ employees. Its website is https://healthcare.ascension.org.



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