[Remote] Temporary Financial Aid Advisor

Note: The job is a remote job and is open to candidates in USA. Rasmussen University is dedicated to changing lives through innovative educational programs and is seeking a Temporary Financial Aid Advisor. The role serves as the primary contact for students and staff regarding financial aid, providing customer service and support while ensuring compliance with regulations and maintaining accurate records.ResponsibilitiesProvide students and staff alike with a positive, responsive experience, including personal attention and knowledgeable guidance through the financial aid processProvide exceptional customer service via multiple communication mediums (e.g. phone, email, chat), with a focus on single-source service and by adhering to pre-defined service standardsObtain and maintain current knowledge of federal and state financial aid regulations for a variety of aid programs and the ability to apply this information to problem resolutionProvide problem resolution or escalate highly unique or complex issues to a Financial Aid Manager, as appropriateConduct consistent and frequent outreach to students via telephone, email and text in an effort to secure financial aid eligibility documentationAccurately document all student-related interactions in student information system and provide appropriate and timely financial aid responsesMaintain eligibility to access the National Student Loan Data System, (NSLDS), as defined by the US Department of Education. Essentially, to maintain access to NSLDS, one must not have defaulted on any student loan in the past, currently be in default or otherwise negatively impact access to NSLDSScan and upload necessary documentation and complete data entry support to the Financial Aid Processing and Awarding UnitAttend and participate in team, SFA department meetings for the purpose of obtaining and sharing informationParticipate in lean processes and strategic planning activitiesEmbody the spirit of the University’s mission and vision in daily activitiesSupport and contribute towards University’s commitment to diversity and inclusionPerform other duties as directed, requested or assignedSkillsAssociate's Degree Required. Specialization in Accounting, Business, Finance or related fieldMinimum of one to three years of relevant customer service and/or financial aid experience, or equivalent combination of education and experienceExceptional customer service skills and belief in single-source serviceStrong interpersonal, written and verbal communication skillsExcellent organization and time management skills with ability to prioritize and manage multiple demands with minimal supervision; maintain accurate records and filesDemonstrated ability to remain calm under pressure, remain positive and maintain a high level of professionalismStrong command of the English language, in both oral and written formExperience in a service-oriented call-center preferredGeneral knowledge of the higher education industry preferred, but not requiredProficiency in Microsoft Office Suite, with an emphasis on Outlook, Word, Excel, and Power PointWorking knowledge of financial software, CampusNexus, preferredCompany OverviewRasmussen University, a university accredited by the Higher Learning Commission offering Certificates and Diplomas, up through Associate’s, Bachelor’s, Master’s and Doctoral degree programs. It was founded in 1900, and is headquartered in Altamonte Springs, Florida, USA, with a workforce of 1001-5000 employees. Its website is http://www.rasmussen.edu.