[Remote] Temporary Customer Service Professional I

Note: The job is a remote job and is open to candidates in USA. Cambia Health Solutions is a purpose-driven organization focused on transforming health care. They are seeking a Temporary Customer Service Professional I to act as a bridge between Cambia and its members, providing guidance on health insurance benefits, claims, and eligibility.ResponsibilitiesServe as your callers’ guide and advocate, tackling tricky issues and answering questions about benefits, claims and eligibilityRoll up your sleeves and do the necessary research to find answers when you don’t have themBring a positive and professional approach to providing every caller with accurate, compliant informationTailor your communications to meet each caller's unique needsStay one step ahead by spotting and addressing potentially difficult issues before they arisePrioritize caller satisfaction while representing Cambia’s mission and valuesSeek opportunities to collaborate and improve your skills through feedback and learningSkillsHigh school diploma or equivalent6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experienceProficient PC skills and an ability to navigate multiple applications while on callsAbility to apply mathematical concepts and calculationsExcellent multitasking skills under pressureResilience, patience and a positive attitude in the face of challengesClear, concise and empathetic demeanor while responding to inquiries and requestsProactive problem-solving skills and a knack for asking insightful questions to clarify callers' needsSound decision-making and flexibility in a fast-paced environmentWilling to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilitiesEqually comfortable collaborating with a team and working independentlyAbility to handle sensitive and confidential information with discretionRequired to have high-speed internet connectionPrivate, distraction free workspaceKnowledge of medical terminology and codingExperience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desiredBenefitsCareer growth opportunitiesFlexible and remote options to help you balance priorities in and outside of workWork from home options for most of our rolesDrug and tobacco-free workplaceBackground check is requiredIf you need accommodation for any part of the application process because of a medical condition or disability, please email [email protected] OverviewCambia Health Solutions is a nonprofit total health solutions company based in the Pacific Northwest/Intermountain region, serving It was founded in 1996, and is headquartered in Portland, Oregon, USA, with a workforce of 5001-10000 employees. Its website is http://www.cambiahealth.com.