[Remote] Telecom Client Account Manager

Note: The job is a remote job and is open to candidates in USA. BlackFin Square is a high-impact facilitator of global network and infrastructure services, delivering solutions across multiple vendors and platforms. They are seeking a Proactive Client Account Manager to drive client retention, manage commercial relationships, and optimize technology for a portfolio of high-value enterprise accounts.ResponsibilitiesDrive Proactive Planning: Act as the Proactive Lead for a portfolio of high-value enterprise accounts. You will move beyond simple "check-ins" to drive client retention by creating and executing forward-looking Account Plans and leading Annual Business ReviewsMaster the Contract Lifecycle: Take full ownership of commercial relationship. You are responsible for ensuring all Service Contracts are valid, executed, and proactively managed 90 days prior to expirationOperational Precision: Serve as the escalation point for various customer telecom-related requests. You will manage and maintain your book of business in our our internal CRM with accuracyNavigate the Channel: Manage the complex relationships between Clients, Carriers, and Partners (Agents/Master Agents) to ensure seamless delivery and dispute resolutionDrive Technology Optimization: Proactively audit client infrastructure to recommend upgrades or consolidations in Voice, Data, and Internet servicesSkills5+ years of Account Management in Telecommunications, with a focus on retention and lifecycle managementDemonstrated experience working within the Indirect Sales Channel (supporting Agents, Partners, or Master Agents)Solid experience with the implementation and management of Voice, Data, and Internet technologies (DIA, MPLS, SD-WAN, VoIP/SIP, uCaas, cCaaS)Proven ability to read, interpret, and negotiate commercial Service Contracts and Service Orders (MSAs/SOF)Demonstrated self-starter who can manage their own data entry, reporting, and inventory audits without administrative supportBenefitsWork from home! We are a remote-first culture that values output over office hours.Very competitive comp/benefits plan! Includes a strong base salary plus a performance-based Quarterly Bonus Opportunity.Stability of a highly profitable global organization with a fast-paced agile environment! You will have direct access to leadership and the ability to make an immediate impact without bureaucratic red tape.Company OverviewBlackFin Square is a Provider of a hosted, tailored and managed solution using UCaaS It was founded in 1996, and is headquartered in Roswell, Georgia, USA, with a workforce of 11-50 employees. Its website is http://www.blackfinsquare.com/.