[Remote] Technology Solutions Analyst

Note: The job is a remote job and is open to candidates in USA. Cushman & Wakefield is a leading global real estate services firm, and they are seeking a Technology Solutions Analyst to support Operations at the Regional and Property level. The role involves working with various applications and ensuring proper processes for accurate accounting while providing timely support to client requests.ResponsibilitiesMonitor ServiceNow queue and respond to client requests for support in a timely mannerDocument client requests and resolutions in ServiceNowCreate knowledge articles (KBAs) within ServiceNowEnsure technology projects delivery of first-class quality within agreed budget and timeframeDaily interaction with users to assist with questions and corrections needed within the SystemDaily interaction as needed with various corporate departments to ensure accurate corrections are madeDaily interaction with CAD Team to ensure Yardi system performanceAssist with instruction on proper processes and procedures within the systemRecommendations to Management when additional training is needed with individualsAssist users as needed for reporting and accounting questions within the SystemAssist with system errors and data anomalies as needed on daily basisAssist with set up of users and permissions within the systemUser and vendor troubleshooting within the systemTrack trends of service requests and work with clients to mitigate recurring incidentsPrepare and understand client metric and status reportsAdditional assignments and projects as neededVariety of stakeholders, to influence and negotiate on schedule and deliverables where applicableDrive stakeholder communication and stimulate business project parties’ engagementSkillsSupport to Operations at the Regional and Property levelExperience with Yardi, Nexus, MRI, and ancillary applicationsAbility to monitor ServiceNow queue and respond to client requests for support in a timely mannerDocument client requests and resolutions in ServiceNowCreate knowledge articles (KBAs) within ServiceNowEnsure technology projects delivery of first-class quality within agreed budget and timeframeDaily interaction with users to assist with questions and corrections needed within the SystemDaily interaction with various corporate departments to ensure accurate corrections are madeDaily interaction with CAD Team to ensure Yardi system performanceAssist with instruction on proper processes and procedures within the systemRecommendations to Management when additional training is needed with individualsAssist users as needed for reporting and accounting questions within the SystemAssist with system errors and data anomalies as needed on daily basisAssist with set up of users and permissions within the systemUser and vendor troubleshooting within the systemTrack trends of service requests and work with clients to mitigate recurring incidentsPrepare and understand client metric and status reportsDrive stakeholder communication and stimulate business project parties' engagementBenefitsHealth, vision, and dental insuranceFlexible spending accountsHealth savings accountsRetirement savings plansLife, and disability insurance programsPaid and unpaid time away from workCompetitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreementsCompany OverviewCushman & Wakefield is a real estate services firm that offers retail investment, energy management, and property services. It was founded in 1917, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is https://www.cushmanwakefield.com.Company H1B SponsorshipCushman & Wakefield has a track record of offering H1B sponsorships, with 2 in 2026, 3 in 2025, 6 in 2024, 2 in 2023, 6 in 2022, 1 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.