[Remote] Technology Management Analyst

Note: The job is a remote job and is open to candidates in USA. Amplify is a leader in K–12 education, offering innovative teaching and learning experiences. They are seeking a Technology Management Analyst to drive process optimization and system improvements across core business platforms, ensuring operational reliability and effective adoption of business systems.ResponsibilitiesProvide comprehensive product support by tracking critical issues, performing root cause analysis, and collaborating with technical teams to ensure timely resolutionIdentify and implement scalable business solutions within NetSuite ERP, Salesforce, and other core business software systemsServe as a subject matter expert on current-state processes, operational challenges, and supporting business systemsTranslate business needs into technical requirements, user stories, and acceptance criteria while partnering with system administrators to design thoughtful solutionsCollaborate with business stakeholders and IT system administrators to prioritize and manage the project backlog effectivelyDevelop detailed test scripts and lead the execution of User Acceptance Testing (UAT) to ensure solution qualityCommunicate project status, risks, and strategic decisions clearly to business leadership and stakeholdersSupport adoption of new functionality through stakeholder communications, live demos, and the creation of training documentationSkillsBachelor's degree or equivalent professional experience2+ years of experience in Business Analysis or Technology Management with strong problem-solving skillsDemonstrated experience working with ERP systems or SalesforcePrior experience working within the education technology sectorExperience leading software development or process improvement projects for cross-functional clientsCertification in a related methodology (Lean Six Sigma, PMP, or Agile/Scrum)Advanced proficiency with NetSuite ERPExperience utilizing project management and collaboration tools (e.g., Trello, Google Workspace, MS Project) to support cross-functional coordination and project executionBenefits401(k) planCompetitive health insurance and mental health optionsBasic life insurancePaid time offParental leaveAccess to best-in-class development programsThis role is eligible to earn an annual discretionary bonus that rewards individual and company performance.Company OverviewAmplify helps teachers bring delight and rigor to students every day. It was founded in 2000, and is headquartered in Brooklyn, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.amplify.com.