[Remote] Technical Writer

Note: The job is a remote job and is open to candidates in USA. PhoenixTeam is seeking a Technical Writer with experience in mortgage and fintech platforms to create clear, accurate, and user-friendly documentation for complex financial systems. This role will involve collaborating with engineering, product, compliance, and business teams to ensure documentation supports operational efficiency and regulatory alignment.ResponsibilitiesCreate and maintain technical documentation for mortgage and fintech systems (LOS, POS, servicing platforms)Develop user guides, API documentation, knowledge base articles, and training materialsTranslate complex technical and regulatory concepts into clear, concise contentCollaborate with engineers and product managers to document features and system changesEnsure documentation aligns with regulatory requirements (RESPA, TILA, HMDA, TRID)Maintain documentation standards, templates, and style guidesSupport onboarding and training through structured learning materialsManage documentation lifecycle, versioning, and updatesParticipate in product releases to ensure documentation readinessGather feedback to continuously improve documentation quality and usabilitySkillsBachelor's degree in English, Communications, Technical Writing, or related field (or equivalent experience) and 3–5+ years of experience in technical writing, preferably in fintech or regulated industries7 years of experience in technical writing, preferably in fintech or regulated industriesAbility to obtain VA Public Trust ClearanceStrong ability to understand and explain complex technical systemsExperience writing API documentation and developer-facing contentProficient in Microsoft Word and Adobe writing and editing capabilitiesProficient in Confluence and SharePoint documentation and knowledge base systemsProficient in Markdown editors and Git/GitHub/GitLab for technical tools and version controlExcellent writing, editing, and communication skillsAbility to manage multiple projects and deadlinesStrong attention to detail and accuracyAbility to simplify complex information for diverse audiencesStrong collaboration with technical and non-technical stakeholdersStructured thinking and content organizationAttention to detail and consistencyAdaptability in fast-paced, regulated environmentsProficiency with Microsoft Suite (Word, Excel, PowerPoint, Outlook)Experience in mortgage, lending, or financial servicesUnderstanding of mortgage lifecycle (origination, underwriting, closing, servicing)Familiarity with MISMO standards and financial data structuresExperience working in Agile/Scrum environmentsKnowledge of UX writing principles and content designExperience with content management systems and documentation platformsExposure to compliance and regulatory documentationExperience creating training content or instructional designFamiliarity with AI tools for content generation and documentationExperience in digital mortgage transformation initiativesKnowledge of API-first and microservices architecturesBenefitsEmployment type: Full-Time, W2Location: 100% Remote (US-based)Hours: 40 hours/week with availability during core business hours of 8am-5pm ETEligibility: Must be eligible to obtain a Public Trust clearanceCompany OverviewPhoenixTeam is a woman-owned technology services firm headquartered in Arlington, Virginia, specializing in AI-powered mortgage operations and technology services for the mortgage and financial services industries and federal housing agencies. It was founded in 2014, and is headquartered in Arlington, Virginia, USA, with a workforce of 51-200 employees. Its website is http://www.phoenixoutcomes.com.