[Remote] Technical Writer

Note: The job is a remote job and is open to candidates in USA. RTD Talent Solutions is a telecom compliance and communications technology company, and they are seeking a Technical Writer for a remote contract engagement. The role involves creating clear documentation for users by reviewing the company's UI, website, and platform workflows.ResponsibilitiesCreating user guides, SOPs, help documents, FAQs, and knowledge base contentNavigating web based software workflows and documenting each process accuratelyCapturing and organizing screenshots where neededWorking with product, support, operations, and technical stakeholders to confirm accuracyTranslating technical platform processes into clear internal and user facing instructionsMaintaining consistent formatting, terminology, and documentation structureSkillsTechnical writing experienceExperience with product documentationExperience with software documentationExperience with SaaS documentationExposure to telecomExposure to VoIPExposure to contact center technologyExposure to API driven platformsAbility to create user guides, SOPs, help documents, FAQs, and knowledge base contentAbility to navigate web based software workflows and document each process accuratelyAbility to capture and organize screenshots where neededAbility to work with product, support, operations, and technical stakeholders to confirm accuracyAbility to translate technical platform processes into clear internal and user facing instructionsAbility to maintain consistent formatting, terminology, and documentation structureComfort working around technical software environmentsCompany OverviewRTD Talent Solutions is a boutique staffing and recruiting firm that consists of 6 branches of operations, and can deploy talent on a permanent, temporary, or contract-to-hire basis. It was founded in undefined, and is headquartered in Miami, Florida, US, with a workforce of 2-10 employees. Its website is https://www.rtdtalent.com.