[Remote] Technical Writer - $32 CTC - REMOTE (CURRENT WI Residents)

Note: The job is a remote job and is open to candidates in USA. Dice is seeking a Technical Writer for the Wisconsin Department of Public Instruction. The role involves creating and maintaining user-facing documentation, training materials, and communications for WISE applications and supporting the Customer Services Team in various data collection efforts.ResponsibilitiesUnderstanding, creating, and maintaining all user-facing documentation, training materials, and general communications for the WISE applications and other Customer Service effortsCommunicating and disseminating complex and technical information more easily to customersWorking closely with others to accomplish project objectives, or functioning independently to accomplish daily work requirements as a member of the Customer Services TeamSkillsStrong written and verbal communication skillsExperience performing external communicationsAbility to work well independentlyAbility to process and document a fundamental understanding of end-to-end customer experience integration and dependenciesPreparation and maintenance of documentation and training materialsExperience writing about a technical, software systemAbility to grasp technical concepts and communicate with product owners and subject matter expertsMust have proficiency with Google suiteExperience working with education software systems at the school, district, or state levelsUnderstanding of application programming interface (API) technologiesKnowledge of data warehousing and reportingExperience with Drupal webpage content managementExperience writing knowledge base articlesCompany OverviewDice is a job-searching platform for technology professionals. It is a sub-organization of DHI Group. It was founded in 1990, and is headquartered in Santa Clara, California, USA, with a workforce of 201-500 employees. Its website is http://www.dice.com.