[Remote] Technical Writer

Note: The job is a remote job and is open to candidates in USA. Motorola Solutions is a global community focused on enhancing safety through technology. They are seeking a Senior Technical Writer to manage the BlueEye documentation portfolio, driving the content lifecycle from requirements gathering to publishing and maintenance, while prioritizing customer experience.ResponsibilitiesPlan, write, and publish documentation for software/hardware releases and new product introductions, as the main writer for your portfolio, with support from a teamCreate user-friendly documentation that prioritizes customer experienceDrive and execute improvements through cross-functional collaboration and leading by influenceImprove processes and tools through collaboration with others and creative problem-solvingIdentify, suggest, and champion new solutions to improve documentation quality and customer content experienceAnalyze processes, tools, and deliverables to identify areas for improvement within the team and for collaboration across the businessAssist with the evolution of our approach to customer-first content, collaborating with and managing change with organizations like Engineering, UX, Training, Support & MarketingAdapt to constraints through open collaboration with internal and external teamsBuild consensus and present business cases to leadership and internal teams for strategic alignmentSkillsA Bachelor's degree with 5 years of experience in technical writing OR 7+ years of technical writing experienceExperienced with multiple publication types, including online content syndicationStrong proficiency in Dita XML authoring and workflowsExperience creating HTML-first documentation where every page is page one, as well as other publication typesAbility to leverage AI tools to improve quality and efficiencySkilled with consensus building with separate teams across the businessKnowledge of Heretto CCMS or similar component content management systemFamiliarity with Jira and ConfluenceExperienced with the challenges of creating a brand new set of documentation for a product offering that has never had technical writing supportHistory of approaching content as a customer advocate, knowing how to deliver great customer experiences for technical contentDogged efficiency builder, focused on how to drive process improvementExperienced with using git-based source control and the Adobe Creative Suite would also be an assetAnd if you bring an understanding of how to automate processes and make everyone's lives easier, we definitely want to hear from you!BenefitsReferral Payment PlanThis position is a remote position and candidates can be located anywhere in Canada.Company OverviewMotorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers. It was founded in 1928, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.motorolasolutions.com.Company H1B SponsorshipMotorola Solutions has a track record of offering H1B sponsorships, with 41 in 2026, 159 in 2025, 119 in 2024, 146 in 2023, 170 in 2022, 153 in 2021, 155 in 2020. Please note that this does not guarantee sponsorship for this specific role.