[Remote] Technical Support Specialist

Note: The job is a remote job and is open to candidates in USA. Marigold is a fast-growing marketing technology company that helps businesses strengthen customer relationships through its platforms. They are seeking a Technical Support Specialist to provide exceptional user experiences, support customer needs, and collaborate across teams to enhance products and processes.ResponsibilitiesDevelop deep expertise in our product suite to confidently support customer needsRespond to customer inquiries via email and phone in a timely, accurate, and personable mannerResearch, troubleshoot, and resolve technical issues, including complex or advanced casesProvide best practice guidance to customers using our email marketing and automation toolsEscalate cases appropriately and collaborate cross-functionally to drive resolutionShare customer insights with Product and internal teams to enhance the in-app user experienceMaintain and contribute to internal documentation and knowledge resourcesStay current on new product features, updates, and evolving support processesSkills1–2 years of experience in customer support or technical support rolesExperience in customer-facing environmentsStrong problem-solving and troubleshooting skillsDemonstrated ability to manage multiple priorities in a fast-paced environmentTeam-oriented mindset with a focus on collaboration and continuous improvementExperience working in a remote or distributed team environmentExperience with Salesforce or similar CRM toolsExperience working with SaaS platformsFamiliarity with Slack and Google WorkspaceExposure to AI chatbots or AI-driven support toolsBenefitsMedical/dental/vision insuranceLife/accident/disabilities insuranceSupplemental health benefitsFSAEAP and pet insuranceGenerous time off (we call it Open Time Away) as well as paid holidays and a birthday benefit day off.Paid Volunteer Time401k plan with a company match on your contributions.Employee-centric and supportive remote work environment with flexibility.Support for life events including paid parental leave.Company OverviewMarigold offers marketing technology solutions designed to help marketers of all sizes grow the relationships that grow their business. It was founded in 2017, and is headquartered in Nashville, Tennessee, USA, with a workforce of 201-500 employees. Its website is https://meetmarigold.com.