[Remote] Technical Support Specialist

Note: The job is a remote job and is open to candidates in USA. Paubox is a remote-first B2B startup focused on HIPAA compliant communication solutions for healthcare. They are seeking a Technical Support Specialist to provide Level 1 technical support, resolve customer issues, and ensure satisfaction while maintaining high-quality customer experiences. Responsibilities Providing Level 1 technical support Owning, investigating, and resolving technical issues Escalating severe situations and any product issues Following up with customers to ensure customer satisfaction Updating and creating help docs as needed, for both internal and external stakeholders Delivering an A+ customer experience all day, every day Skills Bachelor's degree or relevant experience Experience providing support to B2B SaaS customers Excellent written and verbal communication skills You're polite, friendly, and professional Ability to quickly learn technical skills Ability to understand customer concerns and problem solve Experience with Hubspot Familiarity with email setup, configuration, and domain records Experience working with server logs and command line Experience working in a fast-paced startup environment Benefits Cigna or Kaiser Permanente healthcare coverage (location dependent) Dental and vision insurance through Guardian 401(k) retirement account Sick and vacation time totalling 28 days per year 8 paid annual holidays Stock option grants Company-provided Macbook $500 quarterly stipend for professional development Company Overview HIPAA compliant email and text made easy. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is