[Remote] Technical Support Specialist

Note: The job is a remote job and is open to candidates in USA. Marigold is a fast-growing marketing technology company that helps businesses strengthen customer relationships through its platforms. They are seeking a Technical Support Specialist to provide exceptional user experiences, support customer needs, and collaborate across teams to enhance products and processes. Responsibilities Develop deep expertise in our product suite to confidently support customer needs Respond to customer inquiries via email and phone in a timely, accurate, and personable manner Research, troubleshoot, and resolve technical issues, including complex or advanced cases Provide best practice guidance to customers using our email marketing and automation tools Escalate cases appropriately and collaborate cross-functionally to drive resolution Share customer insights with Product and internal teams to enhance the in-app user experience Maintain and contribute to internal documentation and knowledge resources Stay current on new product features, updates, and evolving support processes Skills 1–2 years of experience in customer support or technical support roles Experience in customer-facing environments Strong problem-solving and troubleshooting skills Demonstrated ability to manage multiple priorities in a fast-paced environment Team-oriented mindset with a focus on collaboration and continuous improvement Experience working in a remote or distributed team environment Experience with Salesforce or similar CRM tools Experience working with SaaS platforms Familiarity with Slack and Google Workspace Exposure to AI chatbots or AI-driven support tools Benefits Medical/dental/vision insurance Life/accident/disabilities insurance Supplemental health benefits FSA EAP and pet insurance Generous time off (we call it Open Time Away) as well as paid holidays and a birthday benefit day off. Paid Volunteer Time 401k plan with a company match on your contributions. Employee-centric and supportive remote work environment with flexibility. Support for life events including paid parental leave. Company Overview Marigold offers marketing technology solutions designed to help marketers of all sizes grow the relationships that grow their business. It was founded in 2017, and is headquartered in Nashville, Tennessee, USA, with a workforce of 201-500 employees. Its website is