[Remote] Technical Support Engineer - Cloud Security Start Up Vendor

Note: The job is a remote job and is open to candidates in USA. StealthWatch is partnering with an innovative cloud security start-up that is looking to hire its first Technical Support Engineer in the US. This role involves providing technical support for enterprise customers, troubleshooting complex issues in cloud-native environments, and collaborating with engineering and product teams to enhance the support experience.ResponsibilitiesProviding technical support and troubleshooting for enterprise customersInvestigating and resolving issues within cloud and Kubernetes environmentsWorking cross-functionally with Engineering and Product teams to identify and address product issuesManaging escalations and communicating effectively with both technical and non-technical stakeholdersDeveloping knowledge base content and support documentationHelping establish and improve support processes as the business growsSkillsPrevious experience in a Technical Support Engineer, Support Engineer, Site Reliability, or similar customer-facing technical roleStrong hands-on experience with KubernetesSolid understanding of cloud platforms such as AWS, Azure, or GCPExperience troubleshooting within cloud-native environmentsExcellent problem-solving and communication skillsComfortable working in a fast-paced start-up environmentBenefitsBenefitsEquityCompany Overview𝗪𝗲𝗹𝗰𝗼𝗺𝗲 𝘁𝗼 𝗦𝘁𝗲𝗮𝗹𝘁𝗵𝗪𝗮𝘁𝗰𝗵 - 𝗪𝗵𝗲𝗿𝗲 𝗦𝘁𝗲𝗮𝗹𝘁𝗵 𝗠𝗲𝗲𝘁𝘀 𝗦𝗰𝗮𝗹𝗲! 🚀 𝐀𝐛𝐨𝐮𝐭 𝐔𝐬 At StealthWatch, we partner with the most disruptive 𝐂𝐲𝐛𝐞𝐫𝐬𝐞𝐜𝐮𝐫𝐢𝐭𝐲 𝐚𝐧𝐝 𝐀𝐈 𝐬𝐭𝐚𝐫𝐭-𝐮𝐩𝐬 𝐟𝐫𝐨𝐦 𝐒𝐭𝐞𝐚𝐥𝐭𝐡 𝐌𝐨𝐝𝐞 𝐭𝐨 𝐒𝐞𝐫𝐢𝐞𝐬 𝐂 — 𝐡𝐞𝐥𝐩𝐢𝐧𝐠 𝐭𝐡𝐞𝐦 𝐬𝐜𝐚𝐥𝐞 𝐆𝐨-𝐓𝐨-𝐌𝐚𝐫𝐤𝐞𝐭 𝐭𝐞𝐚𝐦𝐬 𝐚𝐜𝐫𝐨𝐬𝐬 𝐭𝐡𝐞 𝐔𝐒, 𝐄𝐌𝐄𝐀, 𝐚𝐧𝐝 𝐀𝐏𝐀𝐂. It was founded in 2024, and is headquartered in London, GB, with a workforce of 2-10 employees. Its website is https://stealth-watch.com.