[Remote] Technical Support Engineer

Note: The job is a remote job and is open to candidates in USA. Hamilton Motor Company is a leading disrupter in the automotive infotainment technology space on a mission to provide drivers with a seamless, high-tech experience. They are seeking a Technical Support Engineer to assist customers with product installation and troubleshooting, while gathering feedback for product improvements. Responsibilities Answer inbound customer calls in a professional and courteous manner Diagnose, troubleshoot, and document customer issues in detail Provide technical guidance for installation and configuration of our products Support both individual customers and professional auto shops Use our Shopify-based platform to update customer records and input order details Completely memorize and understand all Hamilton Motor Company products and specifications Skills Demonstrable technical skills either via an engineering/math major, relevant job experience, or significant personal projects Strong problem-solving skills with proven ability to handle both hardware and software issues Excellent communication skills with 100% English fluency Reliable high-speed internet connection, laptop, and mobile phone Familiarity with automotive systems and comfort with diagnosing software issues Eagerness to learn our product line inside and out (comprehensive training provided) Humility and empathy, even under pressure Benefits Access to company-subsidized health insurance. 401(k) with 3.5% company match Company Overview Hamilton Motor Company is an American-based automotive technology company specializing in premium aftermarket upgrades that modernize the driving experience. It was founded in 2014, and is headquartered in Raleigh, North Carolina, US, with a workforce of 11-50 employees. Its website is