[Remote] Technical Support Analyst

Note: The job is a remote job and is open to candidates in USA. Privia Health is a technology-driven, national physician enablement company that collaborates with medical groups and health systems. The Technical Support Analyst role involves providing hardware, software, and systems support for end-user computers while ensuring high-quality customer service and collaboration with cross-functional teams. Responsibilities Responding to high volume inquiries via email, phone, and other communication channels Provide hardware, software, and general systems support for end-users computers. Troubleshoot issues and provide timely resolutions to customers in a professional and customer-focused manner Assisting care center staff with technology systems such as athenaNet, Privia Connect, Salesforce, and other software Collaborating with cross-functional teams on projects, tasks, and cases Showcase effective case management by resolving a high volume of diverse case types, ensuring timely and effective resolution while maintaining clear communication and adherence to established guidelines and service level agreements Participating in the implementation of new care centers and providing technical assistance remotely Identify opportunities to improve existing processes and procedures. Actively contribute to the development and implementation of new support methodologies. Identify and report common issues and trends to management Consistently meet call center productivity and quality standards Accurately document all customer interactions, technical solutions, and issue resolutions in the designated knowledge base or ticketing system Stay up to date with the latest technology trends, industry best practices, and product knowledge. Continuously enhance personal expertise Skills High school diploma is required 1+ years of work-related experience Strong understanding of Google Apps, NinjaOne, Salesforce, and experience with iOS, Android, Windows, and Desktop Mac systems Strong customer service and communication skills Ability to quickly adapt to changing processes, procedures, and technologies in a fast-paced environment Excellent problem-solving skills, with the ability to research, analyze, and resolve complex technical issues Proven ability to maintain high levels of productivity while delivering quality support and meeting defined SLAs Collaborative mindset and willingness to work with cross-functional teams to resolve issues and contribute to the overall success of the organization Strong documentation skills to accurately record customer interactions, technical solutions, and issue resolutions Passion for learning and staying up to date with the latest technology trends and industry best practices Understanding and ability to comply with all HIPAA rules and regulations Associate's degree or equivalent work experience Experience in healthcare Experience working in a remote workforce culture Familiarity with networking concepts Benefits Medical Dental Vision Life Pet insurance 401K Paid time off Other wellness programs Company Overview Privia Health is a physician enablement company that provides technology and services to optimize the healthcare delivery experience. It was founded in 2007, and is headquartered in Arlington, Virginia, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship Privia Health has a track record of offering H1B sponsorships, with 1 in 2025, 2 in 2022. Please note that this does not guarantee sponsorship for this specific role.