[Remote] Technical Solutions Engineer, Connectivity

Note: The job is a remote job and is open to candidates in USA. Telit Cinterion, a leader and pioneer in IoT innovation, is the largest and most cyber-secure Western provider of end-to-end IoT solutions. The Technical Solutions Engineer serves as a trusted technical advisor to the Regional Sales Directors and enterprise customers, focusing on pre-sales discovery, solution scoping, and post-sale integration support to ensure successful certification and launch outcomes.ResponsibilitiesPartner with Sales on discovery: device architecture, radios/bands, mobility, data profiles, security posture, SLAs; propose Telit Connectivity and services strategy, APN selection, and SIM fleet policiesBuild POCs and demos (SIM activation, CMP configuration, device attach tests, data path validation) and deliver results to stakeholdersQuantify trade-offs (CAT-M vs. NB-IoT vs. LTE Cat 1.bis/Cat 1; roaming vs. localized profiles; eUICC orchestration plans) and recommend the optimal designLead first-time attach and KPI baselining (Signal strength, network attach, PDP contexts, throughput/latency). Capture logs and share reproducible stepsConfigure connectivity services (APNs, private routes, IPsec/VPN where applicable) and document Connectivity Management Portal workflows (lifecycle, profile swaps, alerts/usage policies)Act as the front-line technical interface for complex issues; triage across device, module FW/AT stack, SIM/profile, RAN/core, and application layers; coordinate with carriers and internal teams to closureGather artifacts (AT traces, network surveys, pcap logs, CMP session records) and drive crisp RCAs with corrective/preventive actionsMaintain customer-facing knowledge articles and internal runbooks for recurring issues (activation failures, IMSI selection anomalies, PSM/eDRX, VoLTE/VoNR)Translate field learnings into sales collateral, playbooks, and sizing guides for repeatable wins (coverage matrices, profile selection guides, APN options)Provide inputs to Product on coverage gaps and prioritize TCP profile expansions based on opportunitiesWork closely with AE, Technical Support, Software, and Product; contribute to weekly pipeline and issue reviews; track outcomes (POC success, time-to-first data, first-call resolution, time-to-launch)SkillsBachelor's degree in Electrical/Computer Engineering, Computer Science, or equivalent hands-on experience5+ years in cellular IoT as a Field Application Engineer, Technical Support/Pre‑Sales Engineer, or similar at a connectivity provider/MVNO, module vendor, or MNOSolid understanding of cellular technologies and device behaviors: LTE Cat‑1/4, Cat-1.bis, LTE‑M (Cat‑M1), NB‑IoT, 5G basics (NSA/SA), roaming, attach/TAU, PSM/eDRX, and SIM/eUICC concepts (ICCID/IMSI, profile lifecycle), eSIM provisioning platform, SGPx2Experience designing and bringing up connectivity solutions: APN selection, private vs. public routing, CMP/NOC workflows, data path validation, KPI baselining, and multi‑IMSI profile orchestrationProficiency with module/AT‑level debugging and log capture (AT traces, network surveys, modem logs) and packet analysis (Wireshark or equivalent)Working knowledge of operator certification paths (PTCRB/GCF fundamentals) and U.S. operator processes (e.g., AT&T AQT/TRENDI, Verizon VPP/IoT Security) sufficient to guide customers through readiness and test planningCore IP and security skills: PDP/PDU sessions, IPv4/IPv6, DNS, MQTT/HTTP(S), TLS, certificate handling; familiarity with IPsec/VPN options and private networking patterns for IoTCustomer‑facing communication excellence: discovery/whiteboarding, and the ability to lead cross‑functional troubleshooting to closure with urgency and ownershipHands‑on with Telit connectivity stack, CMP operations, SIM lifecycle management and policy/alertingFamiliarity with Telit and peer CMP/device management tools; ability to recommend fleet health practices (templates, remote updates, out‑of‑band diagnostics)Experience with cellular test gear and tooling: Keysight/Anritsu call boxes, RF scanners/field test apps, QXDM/QPST (or equivalent), TEMS/drive‑test utilitiesScripting/automation (Python/Bash/PowerShell) for log parsing, test harnesses, and CMP/REST API integrations; competency with Jira/Salesforce or similar ticketing/CRMUnderstanding of IoT security and compliance artifacts (e.g., Verizon IoT Security deliverables, GSMA connection‑efficiency guidance, CTIA IoT Network Certified context) and how they map to device+module responsibilitiesExposure to cloud IoT services (AWS IoT, Azure IoT) for data ingestion/identity and certificate lifecycleComfortable supporting customers across the Americas regionCompany OverviewWe empower customers and partners who demand best-in-class IoT performance. It was founded in 1986, and is headquartered in Sgonico, Friuli-Venezia Giulia, ITA, with a workforce of 501-1000 employees. Its website is http://www.telit.com.Company H1B SponsorshipTelit Cinterion has a track record of offering H1B sponsorships, with 2 in 2023, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.