[Remote] Technical Services Consultant (USA)

Note: The job is a remote job and is open to candidates in USA. Wrike is a leading work management platform that empowers teams to collaborate and enhance productivity. The Technical Services Consultant will act as a trusted advisor, helping customers implement advanced solutions and integrations to maximize their use of Wrike's platform. This role combines technical implementation with strategic consultation to deliver impactful business outcomes.ResponsibilitiesAct as a trusted technical advisor to customers, diagnosing business challenges and designing solutions that drive measurable ROI through integration and data strategyLead discovery sessions to identify integration requirements, data sources, migration scope, volume expectations, and associated risksTranslate customer needs into structured solution designs, including integration architecture diagrams, data mapping documentation, field transformation specifications, and migration runbooksOwn end-to-end delivery of complex integrations using iPaaS platforms, connecting Wrike seamlessly into broader customer technology ecosystemsBuild and configure automated workflows, triggers, and data synchronization patterns with robust handling for retries, errors, deduplication, and rate limitsDesign and implement API-based integrations using REST/SOAP protocols, OAuth2 authentication, webhooks, and event-driven architecturesMaintain clear and comprehensive technical documentation, including flow diagrams, activity diagrams, and functional specificationsLead enterprise-scale data migration projects from source analysis through cutover, including ETL design, field mapping, transformation logic, cleansing, validation, and reconciliationDevelop and execute migration test plans to ensure data integrity, record accuracy, and zero-loss deliveryBuild and maintain cutover and rollback plans, proactively managing migration risks across large datasetsWork with structured data formats such as SQL, CSV, and JSON, applying scripting for transformation and automation tasksDeliver knowledge transfer sessions and create user guides, admin runbooks, and training materials for both technical and non-technical stakeholdersProactively troubleshoot, test, and optimize integration and migration solutions after deployment to ensure ongoing reliability and performanceEstablish monitoring and alerting patterns for live integrations to identify issues before they affect customersBuild deep expertise across Wrike’s product suite, integration capabilities, and the broader enterprise application ecosystemContribute to internal knowledge bases, reusable assets, and process improvements that elevate the quality and consistency of customer deliveryServe as a technical resource for internal teams on integration strategies, migration approaches, and platform capabilitiesSkills4+ years of experience in Solutions Consulting, Technical Implementation, Post-Sales Engineering, or a related roleBachelor's degree or equivalent practical experienceProven track record delivering complex SaaS implementation projects involving enterprise integrations and large-scale data migrationsHands-on experience with iPaaS platforms such as Workato, TIBCO, Dell Boomi, or MuleSoft, including design, build, and production deploymentStrong understanding of REST and SOAP APIs, JSON data structures, authentication methods such as OAuth2 and SAML, and webhook architecturesProficiency in SQL for querying, transforming, and validating relational dataExperience working with large, structured datasetsScripting experience in Python, JavaScript, or similar languages for data transformation, automation, and integration tasksDemonstrated experience leading data migration projects, including field mapping, ETL logic, cleansing, validation, and reconciliationFamiliarity with data visualization tools such as Power BI or TableauUnderstanding of enterprise application integration trends, data governance principles, and considerations for PII or regulated environmentsExperience with enterprise cloud business applications such as Salesforce, Workday, NetSuite, ServiceNow, or similar platformsProficiency with command-line tools, scripting, or infrastructure automation that supports integration and migration workflowsDomain expertise in enterprise workflows such as Project Portfolio Management, Campaign Management, Creative Production, or Client-Service DeliveryExposure to AI/ML tools or LLM-based workflow automation in enterprise SaaS environmentsStrong analytical mindset with the ability to approach complex technical challenges in a structured and evidence-based wayExcellent communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiencesStrong organizational skills and the ability to manage multiple customer workstreams and timelines effectivelyCollaborative mindset and ability to work cross-functionally with customers, Sales, Product, Support, and Professional Services teamsCuriosity, adaptability, and a self-directed approach to learning new tools and technologiesProactive problem-solving skills, with the ability to anticipate risks and bring solutions forward earlyBenefitsFlexible Time Off (FTO)Company 401(k) MatchParental Leave: 18 Weeks Maternity / 4 Week Paternity2 Volunteer DaysHealth (medical, dental & vision) Insurance (EEs + Dependents)Disability (STD, LTD) & Life Insurance Plans (2x Salary, Capped)Working from Home Allowance ($40 / Monthly)$500 Working from Home home office set-up StipendCompany OverviewWrike is a work management platform that manages cross-functional work and enables contextual collaboration in a secure environment. It was founded in 2006, and is headquartered in San Diego, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.wrike.com.Company H1B SponsorshipWrike has a track record of offering H1B sponsorships, with 2 in 2025, 3 in 2023, 3 in 2022. Please note that this does not guarantee sponsorship for this specific role.