[Remote] Technical Service Analyst

Note: The job is a remote job and is open to candidates in USA. iRhythm Technologies, Inc. is a leading digital healthcare company focused on improving cardiac health solutions. The EHR Technical Services Analyst will provide technical support for EHR-integrated customers, troubleshoot issues, and drive innovation in customer service processes, ensuring maximum value from the Zio service. Responsibilities Interact with our customers to help them expand their use of Zio Integration to new sites and specialties, or to meet new needs and goals Solve escalated issues from other customer support roles and ensure we deliver timely and effective customer service Troubleshoot customer issues within our interface engine (IRIS by InterSystems) and develop processes to prevent similar issues in the future Analyze customer support trends and present the data and proposed solutions for continuous improvement of our services Work with current integrated customers to understand their business needs and help close any identified gaps in our processes and offerings Work and communicate independently with the client’s implementation team and cross-functionally within iRhythm on a regular basis Align with customers on action plan that achieves success metrics and goals of the EHR integration and accelerates adoption of Zio throughout the health system Post-implementation partnership with iRhythm Customer Care, Revenue Cycle Services, and Commercial Partnerships organizations to provide ongoing support Drive continuous improvement of our processes and value to customers by leading and executing on internal projects, interacting with multiple internal and vendor stakeholders Skills Exceptional customer service orientation with a focus on collaboration and flexibility when working with both external and internal stakeholders At least 1 year of integration experience with EHR's Some experience with HL7 integration engine solutions (IRIS preferred, others are ok!), experience or knowledge of coding and transforming messages (ORM, ORU, ADT) is a bonus Experience with scripting (we use ObjectScript, we're looking for experience with any language) with regular expressions Ability to multi-task and prioritize business requirements in a dynamic, fast paced environment Ability and desire to get to the root cause of issues, and put processes in place to prevent issues from happening again Excellent communication and presentation skills Proven success in working with health systems or providers in a strategic capacity, ideally including workflow consultation with customers is preferred Strong understanding of the healthcare landscape is preferred Bachelor's degree or relevant experience in the healthcare or technology field Ability to travel 10-20% of the time, as needed Proven success in working with health systems or providers in a strategic capacity, ideally including workflow consultation with customers Strong understanding of the healthcare landscape Benefits Medical, dental and vision insurance (all of which start on your first day) Paid holidays PTO 401K (with company match) Employee Stock Purchase Plan Paid parental leave Pet insurance discount Cultural Committee/Charity events Company Overview iRhythm is a leading digital health care company that creates trusted solutions that detect, predict, and prevent disease. It was founded in 2006, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship iRhythm Technologies, Inc. has a track record of offering H1B sponsorships, with 2 in 2026, 9 in 2025, 13 in 2024, 10 in 2023, 9 in 2022, 16 in 2021, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.