[Remote] Technical Program Manager, Service Infrastructure

Note: The job is a remote job and is open to candidates in USA. Stripe is a financial infrastructure platform for businesses, aiming to increase the GDP of the internet. As a Technical Program Manager in Infrastructure, you will drive large-scale technical programs that improve internal platforms, collaborating with engineering and product management leaders to deliver effective solutions that enhance product engineering teams across Stripe.ResponsibilitiesWork with teams across the organization to understand pain points in their infrastructure usage to find common ideas and work to create solutions that span multiple domainsDefine and produce high-quality written proposals, communications, and documentationHelp define the frameworks, async platforms, and tooling used to write and operate all Stripe productsPartner with Engineering Managers, Tech Leads, Engineers, and other Technical Program Managers to define, scope, and drive large migration programs to conclusionPlay a key part in shaping the technical design, predicting technical roadblocks by collaborating with engineers, and identifying trade-offsDevelop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well-defined success criteriaElevate the execution muscle of engineering teams around you. Train them to be better at delivery where neededHelp influence peers and stakeholders and build consensus while dealing with ambiguityLeverage data and acquired knowledge to drive strategic decisions at an engineering leadership levelCreate widely circulated plans, driving consistency, clarity, and building alignment across teamsOperationalize and execute critical cross-functional programs spanning Stripe engineering organizationsSkills7+ years of software engineering, systems engineering, or technical program management experienceExperience with developer products or open-source projectsExperience in distributed systems, software libraries and frameworks, and service-oriented architecturesExcellent problem-solving skills. You digest complex information, distill it, and make recommendations and proposalsYou have a track record of providing program management during all phases of software development from kickoff to launch, demonstrating critical thinking, challenging the norms, and thought leadershipYou have very strong written and verbal communication skills, building strong relationships with stakeholders, teams, and senior leaders around the organizationYou drive internal and external process improvements across multiple teams and functions and bring a wealth of experience, opinions, proposals, and best practicesExperience operating autonomously and rapidly and leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines across time zonesYou're comfortable working in a fast-changing environment as the AI tool chain continues to evolveExperience in core infrastructure such as database, cloud compute, networking, and servicesYou're flexible in your approach to technical program management and adapt to what your customers needBackground in technical program management, specifically working in software infrastructureYou're comfortable working with geographically distributed teamsYou're empathetic to customer needs but visionary enough to not just deliver a faster horseYou're excited about collaborating with teammates across Stripe's organizationCompany OverviewStripe is a financial technology company that provides online payment processing and payment infrastructure for businesses. It was founded in 2010, and is headquartered in South San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://stripe.com.