[Remote] Technical Program Manager, Enterprise

Note: The job is a remote job and is open to candidates in USA. EvenUp is on a mission to close the justice gap using technology and AI, empowering personal injury lawyers and victims to secure better outcomes. The Technical Program Manager, Enterprise will lead the delivery of a transformative enterprise platform, overseeing complex workstreams and collaborating with various teams to ensure successful project execution.ResponsibilitiesServe as the primary owner of client outcomes, maintaining end-to-end accountability for the project lifecycle and proactively navigating obstacles to drive implementations to a successful, high-impact completionDevelop and manage a comprehensive project plan for each customer enterprise platform delivery, ensuring alignment with customer needs and company goalsOversee workstreams including data migration, system configuration, user onboarding, change management, and go-live supportCoordinate with Product, Engineering, and customer project teams to deliver on time and within scopeProvide project health, status and risk management oversight, keeping various internal and external customer sponsors engagedConfigure platform settings, including user permissions, workflow rules, and reporting tools, to meet customer requirementsEnsure secure and scalable access controls, including API integrations, in collaboration with Engineering teamsLead User Acceptance Testing (UAT) to validate platform functionality and usabilityDeliver onboarding programs, including: End-user training for operational staff. Executive training for leadership teamsLeverage change management principles to ensure training programs drive adoption and minimize disruptionDevelop and deliver robust training collateral (live, virtual, leave behinds, demand based online collateral)Design and implement customer adoption strategies using change management fundamentals to ensure high user engagement and platform successDevelop and execute tailored adoption and programs, including stakeholder communication plans, training initiatives, and feedback loops to address resistance and build buy-inDrive user adoption through proactive change management, hands-on supportProvide break-fix triage during platform deployment to address critical issuesMonitor system performance and uptime to ensure reliability for customersConduct regular status meetings with customers to gather feedback and ensure satisfactionAct as the primary point of contact for customer project teams, facilitating requirements gathering and adoption feedbackTravel to customer sites (up to 30% travel) to support onboarding, training, and go-live activitiesBuild strong relationships with enterprise stakeholders to ensure alignment and successSkillsBachelor's degree, Business, Computer Science, or a related field7-10 years of program or project management experience in enterprise software delivery or SaaS environments, with a track record of leading enterprise scale initiativesProven expertise in retiring legacy systems and migrating data to modern platforms, preferably using tools like Universal Migrator, SQL, automationExtensive experience in change management, including designing and executing customer adoption strategies using frameworks like ADKAR or KotterExperience managing complex, cross-functional programs with enterprise customers in regulated industriesExpertise in project management tools (e.g., Jira, Asana, MS Project)Organizational Change Management experience. Knowledge of ADKAR, Kotters a plus!Strong understanding of data schema mapping, transformation, and enterprise compliance requirements. data migration tools (e.g., Universal Migrator, SQL, Python, etc.)Advanced skills in change management, including stakeholder relationships, communication planning, and adoption measurementExcellent communication and stakeholder management skills, bridging technical and business teamsAbility to design and deliver training programs and collateral for diverse user groupsProficiency in configuring workflows, permissions, and reports in enterprise platformsStrategic thinker with a customer-centric approach to delivering high-impact solutionsDetail-oriented with strong problem-solving and risk management skillsAdaptable in a fast-paced, innovative environment with up to 30% travel for onsite customer engagementPMP, Agile, or similar change management certificationBenefitsChoice of medical, dental, and vision insurance plans for you and your family.Additional insurance coverage options for life, accident, or critical illness.Flexible paid time off, sick leave, short-term and long-term disability.10 US observed holidays, and Canadian statutory holidays by province.A home office stipend.401(k) for US-based employees and RRSP for Canada-based employees.Paid parental leave.A local in-person meet-up program.Hubs in San Francisco and Toronto.Company OverviewEvenUp is a legal tech company developing AI software that automates the preparation of legal demand packages for personal injury cases. It was founded in 2019, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is https://www.evenuplaw.com.Company H1B SponsorshipEvenUp has a track record of offering H1B sponsorships, with 4 in 2026, 13 in 2025, 2 in 2024, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.