[Remote] Technical Program Manager

Note: The job is a remote job and is open to candidates in USA. Deloitte's AI & Engineering practice is seeking a Technical Program Manager to lead the development of a custom NextGen point of sale solution for clients. The role involves managing large-scale retail technology transformation initiatives, coordinating cross-functional teams, and implementing deployment strategies to ensure successful execution across multiple locations.ResponsibilitiesLead end-to-end program management for large-scale retail technology transformation initiatives, including POS modernization, store systems, and enterprise platform deployments across thousands of locationsDefine and maintain program roadmaps covering feature delivery, release cadence, deployment governance, and post-production support in alignment with business and technology objectivesCoordinate cross-functional stakeholders across Engineering, Product, QA, Infrastructure, and Store Operations to drive enterprise delivery alignment and accountabilityDesign and implement deployment strategies (e.g., A/B rollout, phased releases) to minimize production risk and reduce store downtimeEstablish program KPIs, metrics, and ROI models; prepare executive and board-level reporting to support investment decisions and transformation fundingManage multi-vendor delivery ecosystems, ensuring alignment, performance accountability, and predictable execution across onshore and offshore teamsIdentify and implement AI-driven operational improvements, translating emerging capabilities into measurable business outcomes (cost savings, incident reduction, process efficiency)Conduct delivery health assessments and drive root-cause resolution to reduce production incidents and improve system stabilityLead program governance, risk management, and escalation frameworks across multi-million-dollar transformation portfoliosSkills8+ years leading end-to-end program management for large-scale retail technology transformation initiatives, including POS modernization, store systems, and enterprise platform deployments across thousands of locationsExperience defining and maintaining program roadmaps covering feature delivery, release cadence, deployment governance, and post-production support in alignment with business and technology objectivesExperience in designing and implementing deployment strategies (e.g., A/B rollout, phased releases) to minimize production risk and reduce store downtimeEstablish program KPIs, metrics, and ROI models; prepare executive and board-level reporting to support investment decisions and transformation fundingExperience in identifying and implementing AI-driven operational improvementsBachelor's degree, preferably in information technology, business, or related field; or equivalent experienceLimited immigration sponsorship may be availableAbility to travel 10%, on average, based on the work you do and the clients and industries/sectors you serveRole is remoteExperience using Microsoft Word, Excel, and PowerPointExperience supporting clinical or healthcare business operationsExperience managing multiple projects or workstreamsExperience preparing and delivering technical demonstrationsExperience analyzing billing workflows, claim issues, or operational dataBenefitsYou may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.Company OverviewDeloitte drives progress. Our firms around the world help clients become leaders wherever they choose to compete. It was founded in 2002, and is headquartered in Baku, Baki, AZE, with a workforce of 10001+ employees. Its website is https://www2.deloitte.com/az/az.html.Company H1B SponsorshipDeloitte has a track record of offering H1B sponsorships, with 1055 in 2026, 6871 in 2025, 4911 in 2024, 5604 in 2023, 8090 in 2022, 5993 in 2021, 10388 in 2020. Please note that this does not guarantee sponsorship for this specific role.