[Remote] Technical Program Manager

Note: The job is a remote job and is open to candidates in USA. Cayuse is committed to empowering organizations to conduct globally connected research that advances their impact on science and discovery. They are seeking a Technical Program Manager (TPM) to lead a significant cross-functional initiative to migrate over 500 product instances for a diverse customer base to a standardized platform. The TPM will be responsible for migration program strategy, delivery, and ensuring alignment across various teams while minimizing disruption to customers during the migration process.ResponsibilitiesOwn the end-to-end migration program: sequencing, milestones, cohort planning, risk management, and success criteria across all customer segments and product linesBuild and maintain a detailed project plan to migrate customers based on a prioritization framework that incorporates key criteria of the customer baseBuild a standardized, repeatable migration framework that reduces per-customer effort over successive cohorts and scales with Cayuse’s growthDefine and maintain the migration runbook, including tooling requirements, data validation standards, cutover procedures, rollback protocols, and customer communication templatesTrack program health through clear metrics and surface tradeoffs to senior leadership before they become criticalServe as the primary point of accountability for migration delivery timelines and outcomesChampion the adoption of AI-powered tools across the team, providing hands-on guidance to accelerate workflows and improve migration outcomesDrive alignment across R&D, Product Management, and Professional Services without direct organizational authorityPartner with engineering to lead the end-to-end design, development, testing, and execution of migration plans, ensuring alignment across teams and on-time deliveryCollaborate with Infrastructure to develop comprehensive runbooks, test strategies, and automation pipelines that streamline new instance provisioning, product migrations, and legacy instance decommissioningLead regular cross-functional working sessions to surface dependencies, resolve blockers, and maintain delivery momentumPartner with Product to ensure the migration path is informed by roadmap priorities and technically soundPartner with Professional Services to ensure the migration framework is operationally executable at scaleRepresent the migration program in executive and board-level reporting as requiredCoordinate with Customer Success to manage customer sequencing, readiness, and communication throughout migration windowsDefine quality and acceptance criteria for each migration cohort; establish go/no-go gates and validation checkpointsMinimize customer disruption by building robust pre-migration validation, rollback procedures, and post-migration support protocolsIdentify and document lessons learned after each cohort to continuously improve the migration playbookDrive continuous improvement of migration processes and tooling to reduce downtime, increase reliability, and shorten overall migration cyclesBuild and maintain dashboards tracking migration velocity, cohort progress, risk status, and customer outcomesProduce recurring reporting for R&D, Product, Services, and executive leadershipDeliver ad hoc analysis to identify emerging risks, capacity constraints, and opportunities to accelerate the programSkills7+ years in Technical Program Management, Engineering Program Management, or a closely related role at SaaS companiesDemonstrated experience leading large-scale, multi-customer migration or platform transition programs from design through deliveryProven ability to drive alignment across R&D, Product, and Go-to-Market organizations without direct reporting authorityExperience building structured program management frameworks, playbooks, and runbooks that outlive the program that created themExceptional written and verbal communication skills, including executive-level reporting and presentationStrong analytical and problem-solving skills; comfortable with ambiguity and able to impose structure in fast-moving environmentsExperience in research administration, higher education, or healthcare software marketsTechnical fluency — able to engage substantively with engineers on data models, APIs, integration dependencies, and system architectureBackground in or exposure to managed services or professional services delivery modelsFamiliarity with SaaS customer lifecycle management (onboarding, adoption, renewal)PMP, PgMP, or equivalent program management certificationBenefitsCompetitive Medical Benefits (PPO + HSA available)Vision, Dental, Short-Term Disability fully covered by CayuseUnlimited PTO + Holidays + Flexible Work ScheduleRemote Work StipendEqual Paid Parental Leave401k with Employer MatchingQuarterly Wellness ReimbursementRemote Work Environment, supporting the Ultimate Employee ExperienceCompany OverviewCayuse is a SaaS company that empowers globally connected research. It was founded in 1998, and is headquartered in Portland, Oregon, USA, with a workforce of 201-500 employees. Its website is http://cayuse.com.