[Remote] Technical Product Manager, Service Management Platform, Service Catalog & Request

Note: The job is a remote job and is open to candidates in USA. RTX, the world's largest aerospace and defense company, is seeking a Technical Product Manager for their Service Management Platform. This role is responsible for the strategic ownership, evolution, and delivery of ServiceNow capabilities, acting as a bridge between business stakeholders, platform teams, and developers to drive measurable business value.ResponsibilitiesOwn and articulate the product vision and strategy for ServiceNow solutions across the product areaConduct market research, internal benchmarking, and platform analysis to identify best practices, new ServiceNow capabilities, and opportunities for improvementDefine and maintain a multi-year product roadmap aligned to enterprise priorities, regulatory requirements, and platform strategyEstablish and enforce product governance, including intake standards, prioritization frameworks, lifecycle management, and value trackingServe as the primary executive-facing owner for how the business owner deliver services through ServiceNowServe as the primary executive-facing point of contact overseeing how the business delivers services through ServiceNowBuild and sustain trusted partnerships with senior business leaders, acting as a strategic advisor rather than an order takerLead strategic discovery and consultative conversations to identify opportunities for automation, standardization, risk reduction, and experience improvementAct as a thought partner on ServiceNow capabilities, platform strategy, and industry best practices, helping leaders make informed investment decisionsLead demand management and prioritization, balancing operational needs, compliance requirements, technical health, and strategic initiativesPartner closely with business and technology stakeholders to ensure transparent trade-offs and outcome-driven prioritizationDefine and track product success metrics, including adoption, efficiency gains, cycle time reduction, risk mitigation, and user satisfactionReport regularly on outcomes, risks, and value delivered to senior leadershipUse data, insights, and analytics to continuously refine priorities and improve service deliveryTranslate product strategy into epics, features, and a prioritized product backlogDefine feature-level functional requirements, business rules, and service design in partnership with architects and platform teamsLead backlog refinement to ensure stories are well-defined, estimated, sequenced, and ready for developmentMaintain clear, high-quality functional documentation to support development, testing, and ongoing operationsStay current on ServiceNow releases, capabilities, and roadmap relevant to enterprise business servicesIdentify opportunities to simplify, standardize, retire, or modernize legacy workflows and customizationsPromote employee-centered, intuitive design and consistent user experiencesEnsure solutions align to platform standards, architectural principles, and long-term scalabilityPerform hands-on business analysis, translating business needs into story-level functional and technical requirements with clear acceptance criteriaPartner with developers throughout story development, providing clarification and iterative solution design supportLead or coordinate functional testing, test case management, and defect resolutionCoordinate and support User Acceptance Testing (UAT) with business stakeholdersOversee story implementation, release readiness, and post-deployment validationProvide lightweight project oversight, managing risks, dependencies, timelines, and cross-team coordinationSkillsA University Degree or equivalent experience and minimum 10 years prior relevant experience, including 5 years of experience as a Technical Product ManagerAt least 5 years of experience with ServiceNow, preferably in Service Catalog & Request Fulfillment and other ITSM capabilitiesAt least 5 years of experience using Product Management best practices, including roadmap planning, prioritization, and value measurementAt least 5 years of experience performing business analysis, writing high-quality requirements, and supporting delivery teamsAt least 5 years of experience working in a Scaled Agile environment, including PI Planning and sprint ceremoniesAt least 5 years of experience with stakeholder management, including planning stakeholder engagement, building strong partnerships, and providing visibility and transparencyExcellent written and verbal communication skills, including the ability to appropriately summarize for a given audience, share complex ideas in way that is easily consumable, and preparing presentations that are crisp and clearServiceNow certifications (e.g. CSA, CIS, or domain-specific certifications)Product Management certifications (e.g. CSPO)Agile or Scaled Agile Framework certifications (e.g. SAFe Agilist)Experience in large, highly regulated, or global organizationsExperience partnering with system integrators or managed service providersBenefitsMedicalDentalVisionLife insuranceShort-term disabilityLong-term disability401(k) matchFlexible spending accountsFlexible work schedulesEmployee assistance programEmployee Scholar ProgramParental leavePaid time offHolidaysAnnual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreementCompany OverviewRTX operates as an aerospace and defense company as it solves the hardest problems in aerospace and defense. It was founded in 2020, and is headquartered in Arlington, Virginia, USA, with a workforce of 10001+ employees. Its website is http://rtx.com/.