[Remote] Technical Product Manager

Note: The job is a remote job and is open to candidates in USA. Robots & Pencils is a company that builds meaningful, scalable digital products to solve real business problems. They are looking for a Staff Product Manager to own AI product outcomes end-to-end, combining deep Generative and Agentic AI fluency with hands-on building ability.ResponsibilitiesDefine and drive the product vision, strategy, and roadmap for GenAI solutions - with agentic AI (agent orchestration, tool use, multi-step workflows) as the primary focus - connecting AI capabilities to enterprise business outcomesTranslate enterprise problems into structured product requirements; reframe feature requests into outcome-driven priorities with explicit tradeoffs on invest in vs. deferBalance near-term deployment milestones with long-term platform scalability and sustainabilityMonitor the competitive GenAI landscape and emerging agentic patterns to inform roadmap and technology decisionsResearch how enterprise users interact with AI agents and where they lose trust; frame the riskiest assumptions as testable hypotheses and de-risk them firstDesign and run experiments - POCs, pilot deployments, scenario-based testing of multi-step workflows, edge cases, and failure recovery - to validate agentic solutions where non-deterministic output makes traditional QA insufficientDistill research, experiments, and competitive intelligence into clear insights that pave the path for a successful productDefine agent behavior and prototype system prompts and tool schemas; partner with engineering on context management - summarization, working memory, and information flow across multi-step tasksDrive multi-model architecture tradeoffs with engineering - define the quality, cost, and latency targets that determine which model serves each step in the agent workflowBuild AI prototypes to validate hypotheses; define human-in-the-loop boundaries and guardrails - when the agent acts autonomously, when it escalates, and how to handle non-deterministic outputEstablish agent evaluation frameworks - task completion, reasoning quality, tool selection, failure recovery, safety - and partner with engineering on production readiness (observability, drift, responsible AI, prompt versioning)Define success metrics at the agent level - task completion rate, cost per task (not per inference), escalation rate, time to resolution, and customer trust alongside business KPIsOwn the end-to-end product lifecycle from discovery through phased rollouts; establish the metrics framework (north star, input, guardrail metrics) and report product impact to leadershipManage the product backlog, scope, dependencies, and risks; drive agile ceremonies and produce high-quality PRDs, product briefs, and decision logsEvaluate technology and platform decisions from a product perspective; create deployment playbooks, reference architectures, and knowledge transfer materials so teams sustain solutions independentlyUse AI to accelerate product work - research, analysis, prototyping, documentation - with judgment on when it needs human oversight; onboard rapidly to new domains and support team members across the initiativeBuild trusted relationships with stakeholders and executives; serve as the go-to product advisor and primary contact for AI product direction and deployment strategyPartner with AWS Solution Architects and account teams to align on technical approach, service selection, and go-to-market for GenAI solutionsManage expectations on scope, timelines, and tradeoffs; facilitate decisions across competing priorities using data, alternatives, and clear rationaleFrame AI capabilities and limitations for non-technical stakeholders - manage hype cycles, set realistic expectations; surface unmet needs that deepen relationships and grow the accountSkills8-12+ years in product management, forward deployment, or solutions engineering; must have shipped AI products from prototype through production at scaleStrong product sense - ability to identify what matters to users and the business, make prioritization calls with incomplete information, and shape products that deliver real outcomesDeep GenAI fluency - LLMs, RAG, fine-tuning, prompt engineering, context engineering, evals - with hands-on experience building or shipping agentic systems (planning, tool use, HITL, guardrails)Proven ability to prototype AI solutions using AI tools (Cursor, Claude, Copilot) to validate hypotheses and de-risk product decisionsExperience deploying AI solutions in enterprise environments with strong technical fluency - can read code, evaluate architectures, make product tradeoffs on technical constraints, and drive scalable deployment patternsExceptional communicator - clear PRDs, technical specs, and decision logs; has led AI products through full lifecycle and driven alignment with Directors, VPs, and C-levelComfortable operating in ambiguous, fast-moving environments where the AI landscape evolves weeklyPM-level fluency across the AWS AI ecosystem - Bedrock, AgentCore, SageMaker, Strands, Kendra, OpenSearch, Lambda, Step Functions - to make informed product and architecture decisionsSoftware engineering or coding background (Python, JavaScript, TypeScript)Agency or consulting delivery experienceExperience in Financial Services, Healthcare, or Life Sciences industriesFamiliarity with open-source LLM ecosystem (Llama, Mistral) for flexibility and cost optimizationPrior experience leading time-boxed discovery initiatives or technical spikes with rapid validation cyclesCompany OverviewAn Applied AI Engineering Partner building AI systems designed for enterprise velocity and measurable business impact. It was founded in 2009, and is headquartered in Calgary, Alberta, CAN, with a workforce of 51-200 employees. Its website is https://robotsandpencils.com/.Company H1B SponsorshipRobots & Pencils has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2022, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.