[Remote] Technical Printer Support Representative I (Laser)

Note: The job is a remote job and is open to candidates in USA. Canon Info Technology Services is seeking a Technical Printer Support Representative I to provide exceptional technical support for laser printers. The role involves resolving technical issues through various communication channels and ensuring customer satisfaction with a focus on first-call resolution.ResponsibilitiesProvide positive and professional technical support to Canon customers via phone, email, and chatAnalyze complex laser printer issues, troubleshoot like a pro, and recommend winning solutionsPromptly identify, research, and resolve customer inquiries using all available software and network toolsInteract with customers and team members simultaneously to expedite call resolutionMake prompt, accurate business decisions that mutually benefit the business and the customerDocument interactions and resolutions in our easy-to-use applicationsAssist customers using our Total Care approach in making a purchase decision and completing their order on the Canon websiteSkillsHigh school diploma or equivalentPrevious customer service or call center experienceDemonstrated knowledge of PC operating systems such as Windows and/or MACIntermediate to advanced level skills with internet navigation, instant messenger tools, and emailKeyboarding and MS Office proficiencyAbility to work independently and manage time effectivelyStrong communicator with active listening skills and proficiency in EnglishAbility to talk, type, and solve issues simultaneously in a fast-paced virtual environmentAbility to multitask, prioritize, and navigate multiple computer programs and screens at one timeDependable, punctual, and consistent attendance is a must for this positionA reliable high-speed internet connection and a workspace free from noise and distractionsBenefitsPaid orientation and trainingBenefits (medical, vision, dental, life insurance, and disability)Company-paid holidaysPaid time off: personal, vacation, and sick time401(k) with company matchEmployee assistance programTuition reimbursementEmployee discountsPay differentialsCompany OverviewCanon Financial Services, Inc. It was founded in 1990, and is headquartered in Mount Laurel, New Jersey, USA, with a workforce of 201-500 employees. Its website is https://www.cfs.canon.com.



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