[Remote] Technical Printer Support Representative I (Inkjet)

Note: The job is a remote job and is open to candidates in USA. Canon Information Technology Services, Inc. is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support. As a Technical Printer Support Representative I, you will provide technical support for inkjet printers, resolve customer inquiries, and ensure customer satisfaction through effective communication and problem-solving skills.ResponsibilitiesProvide positive and professional technical support to Canon customers via phoneAnalyze complex issues to answer questions, troubleshoot, and advise on solutionsPromptly identify, research, and resolve customer inquiries using all available software and network toolsInteract with customers and team members simultaneously to expedite call resolutionMake prompt, accurate business decisions that mutually benefit the business and the customerDocument interactions and resolutions in our easy-to-use applicationsAssist customers using our Total Care approach in making a purchase decision and completing their order on the Canon websiteSkillsHigh school diploma or equivalentPrevious customer service or call center experienceDemonstrated knowledge of PC operating systems such as Windows and/or MACIntermediate to advanced level skills with internet navigation, instant messenger tools, and emailKeyboarding and MS Office proficiencyAbility to work independently and manage time effectivelyStrong communicator with active listening skills and proficiency in EnglishAbility to talk, type, and solve issues simultaneously in a fast-paced virtual environmentAbility to multitask, prioritize, and navigate multiple computer programs and screens at one timeDependable, punctual, and consistent attendance is a must for this positionA reliable high-speed internet connection and a workspace free from noise and distractionsThis position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and VirginiaBenefitsBenefits (medical, vision, dental, life insurance, and disability)Company-paid holidaysPaid time off: personal, vacation, and sick time401(k) with company matchEmployee assistance programTuition reimbursementEmployee discountsPay differentialsCompany OverviewWe are the team behind Canon's customer service, helping earn our customer’s trust for decades. It was founded in 1998, and is headquartered in Chesapeake, Virginia, USA, with a workforce of 201-500 employees. Its website is https://www.cits.canon.com.