[Remote] Technical Manager – Customer Success (AI Field Services | AI & ML) | USA-Remote

Note: The job is a remote job and is open to candidates in USA. Neuron7.ai is a fast-growing SaaS company specializing in AI solutions for customer service. They are seeking a Technical Manager in Customer Success to lead customer onboarding, integration of CRM systems, and ensure customer satisfaction with AI-powered products.ResponsibilitiesYou are the first point of contact for our global customer base You will lead:The customer on-boarding process with optimized solutionIntegration of their CRM systems with Neuron7 productsData integration steps with engineering teamsCollaboration with customer PM for change management activitiesDevelopment of training contentDefinition of RoI metrics and other KPIs related to usage, user adoption, and accuracyFind solutions for customer service challenges with/without using AI / NLP technologies and provide ideas / enhancements to Neuron7 core product teamDevelop longterm relationships with customer leadership, key stakeholders to ensure contracts are renewed and able to upsell / cross-sell of Neuron7 products in collaboration with sales teamsLearn the new AI / NLP products / features as they are released and showcase demos to customersDevelop templates / models and train new customer success team members as neededSkillsProven CSM experience with SaaS product companies, preferably in AI space8 years experience in handling mid to large enterprise level integrated programs, collaboration with multiple teams etcData-driven to track metrics, build credibility with internal and customers leadership teamsExperience managing / tracking deadlines with highly energetic globally distributed teamsCollege degree in Technology / Business ManagementExperience with end-to-end CRM implementations using SFDC, ServiceNow, MS Dynamics, Oracle CX etcCompany OverviewNeuron7.ai offers an AI-driven service intelligence platform that delivers service predictions for businesses. It was founded in 2020, and is headquartered in San Jose, California, USA, with a workforce of 51-200 employees. Its website is https://www.neuron7.ai/.