[Remote] Technical Implementation Specialist

Note: The job is a remote job and is open to candidates in USA. GoCanvas specializes in digital fieldworker collaboration and compliance, and they are seeking a Technical Implementation Specialist to drive the successful end-to-end implementation of their solutions for customers. This role involves leading each implementation journey, facilitating communication, managing expectations, and ensuring customers realize measurable value from the platform.ResponsibilitiesLead end-to-end implementations for GoCanvas customers: from kickoff through go-live, ensuring successful adoption of GoCanvas solutionsDrive early and measurable customer value. Quickly establish initial value for new customers by aligning GoCanvas capabilities with customer goals, understanding current processes, and solving key business pain pointsFacilitate proactive and transparent communication. Maintain clear, consistent communication with customers and internal stakeholders; set realistic mutual deadlines, proactively identify risks, and ensure expectations are managed effectivelyLead customer meetings and training sessions. Conduct kickoff and enablement sessions to keep customers informed, engaged, and confident in implementing their solutionsCoordinate implementation progress and accountability. Monitor implementation milestones, manage timelines and deliverables using internal tools,, and ensure both GoCanvas and the customer remain accountable to next stepsIdentify challenges that could impact implementation, such as technical software issues, resource shortages, misaligned expectations, poorly defined scope, or inaccurate scope, and work with leadership to develop and execute effective resolution strategiesContribute to continuous improvement. Offer feedback, share lessons learned, and identify efficiencies that enhance implementation quality, team collaboration, and customer satisfactionCollaborate cross-functionally for success. Partner with peers, leadership, and internal teams to align on customer outcomes, share insights, and implement effective resolution or improvement strategiesSkills1-3+ years of experience in onboarding, implementation, customer success, or project management, specifically in a tech-driven environmentModerate understanding of, and experience with, GoCanvas products, common industry use cases and workflowsProven experience in customer implementation roles, preferably within the SaaS industryStrong project management skills, ability to manage multiple tasks and deadlines at the same timeClear communication and presentation skills, capable of conveying ideas in a clear and impactful manner, with a customer-centric mindsetStrong proactive problem-solving skills, with the ability to brainstorm and execute on risk-mitigating strategies during implementationStrong interpersonal skills for building relationships with clients, team members, and cross-functional partners (sales, account management, solutions)Proficiency in using tools and platforms such as Rocketlane, Salesforce, and ChurnZero for implementation managementAdaptable and comfortable with change in a fast-paced dynamic environmentBenefitsHealth insurance (medical, dental & vision)Life insurance401(k)Paid time offCompany OverviewGoCanvas helps organizations automate their business processes, eliminate paperwork and collect and share information via mobile devices. It was founded in 2008, and is headquartered in Reston, Virginia, USA, with a workforce of 51-200 employees. Its website is https://www.gocanvas.com.



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