[Remote] Technical Implementation Consultant (Alerting) - Remote (26-9)

Note: The job is a remote job and is open to candidates in USA. Spok, Inc. is a global leader in healthcare communications, delivering clinical information to care teams to improve patient outcomes. The Technical Implementation Consultant is responsible for the installation, configuration, monitoring, and troubleshooting of applications in a Windows Server environment, ensuring effective customer support and communication throughout project timelines.ResponsibilitiesIndependently install, configure, test, and validate server components and mobile applicationsWork with customer vendors, partners, and technicians to resolve issues as it relates to Spok software, test possible solutions and escalates when necessaryPerform and support customer go-live and activation of applicationsMaintain familiarity with current and previous versions of products and technologyDevelop and maintain troubleshooting skills on all products and technical offeringsManage customer relationship and proactively work with customer contacts during project timeframeDeliver customer support and service by responding in a timely and respectful manner to requestsCommunicate technical details in a client-focused, understandable manner to customersListen and communicate information to a diverse customer base, vendors, and internal departments at all skill levels both verbally and in writingParticipate in customer conference calls, and at times may have to facilitate and conduct customer conference callsProvide appropriate updates to Project Managers and customers, prioritizing in a dynamic environmentMaintain existing processes, standards, upgrade documentation, and create new documentation as necessaryFollow implementation standards, project plans and related process to ensure a high level of successEvaluate and report project outcomes, customer satisfaction and customer concernsReport project status, schedules, issues, resolutions, and completions to necessary partiesSkillsBachelor degree5+ years previous experience troubleshooting software applicationsExperience working in Healthcare ITExcellent oral and written communication skillsFlexibility to work extended hours as business needs dictateAble to work in a teamCustomer-focused with a high level of confidenceHighly developed analytical and problem-solving skillsDemonstrates strong energy, performing when schedules, deliverables, or customers require itDemonstrated effective leadership skillsUnderstanding of system implementation and installation processesStrong Knowledge of security concepts, load balancers, TLS/SSL Certificates, ciphers, TCPStrong Knowledge networking concepts, DNS, HTTPS, firewallsKnowledge of SQLVMWare experienceWorking knowledge of VOIP networking and telephony systemsBenefitsBonusFlexibility at Spok that allows them to balance quality work and their personal livesCompetitive compensationBenefits and learning and development opportunitiesThree robust health, pharmacy, vision and dental care plans including a health savings account optionWellnessFinancial wellnessRetirementFamily supportContinuing educationTime off benefitsCompany OverviewSpok works with organizations in many industries to improve how daily critical communications are managed. It was founded in 1984, and is headquartered in Springfield, Virginia, USA, with a workforce of 501-1000 employees. Its website is http://www.spok.com.Company H1B SponsorshipSpok has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2022, 3 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.