[Remote] Technical Customer Support Agent (Temporary)

Note: The job is a remote job and is open to candidates in USA. Titan Technologies is a company that designs, builds, integrates, and manages innovative solutions and software applications. They are seeking temporary Technical Customer Support Agents to provide general customer support and basic Tier 1 technical assistance to a diverse user base in a remote call center environment.ResponsibilitiesReceive client queries from multiple customers via phone, chat, e-mail or via web-enabled accessLog incidents and service requests into the ticket-tracking systemCollect information regarding the incident or service request and document details of the issue/question and troubleshooting steps performed into the ticket-tracking systemProvide troubleshooting and resolution via phone, e-mail or remote connectivity tools (when applicable)Respond to inquiries, provide excellent customer service, and provide general information via phone, chat or e-mail regarding customer specific systems and criteriaResolve incidents or service requests immediately or by escalating it to the appropriate support staff or service group when necessaryTrack the incident or service request activity to maximize timely completionFollow-up with clients to ascertain job satisfaction verbally or through e-mailTrain new Help Desk Coordinators when neededReference all provided work instructions or knowledgebase articles to troubleshoot client incidents or service requests and may create new articles/work instructions upon requestMeet and maintain internal performance targets and customer service level targets as identified by customer agreements and/or managementPerform routine tasks and new assignments as assigned by the Contract Team Leads, Call Center Supervisors, or managementAdhere to all customer, company, and departmental policiesSkillsProficient experience using Windows 7, 8, 10 and Microsoft Office productsProficient experience using & configuring web browsers and managing browser plug-insAbility to pass employment background check and drug-screeningAbility to pass Level 2 background check1+ year of prior Call Center/Help Desk experience1+ year of prior PC technical experience and/or trainingAbility to type 45 WPM (test yourself at typingtest.com)HS Diploma/GED or higher education preferredCompany OverviewTitan Technologies specializes in transformative information technology solutions and services. It was founded in 2016, and is headquartered in Destin, Florida, USA, with a workforce of 501-1000 employees. Its website is https://titantechnologies.com.