[Remote] Technical Customer Support

Note: The job is a remote job and is open to candidates in USA. Fluke Corporation is a global leader in creating software and technology solutions. They are seeking a Customer Support Specialist to provide frontline support for their reliability software, assisting customers with inquiries and troubleshooting issues while contributing to a collaborative team environment.ResponsibilitiesProvide frontline support for Fluke Reliability software in a Microsoft and web‑based environmentRespond to customer inquiries via phone, email, chat, and web meetingsDiagnose, troubleshoot, and clearly explain solutions to software‑related issuesBalance multiple tasks during live customer interactions, including researching issues and documenting cases accuratelyCollaborate closely with teammates to deliver a consistent, high‑quality support experienceContribute to customer‑facing documentation and knowledge base articlesParticipate in software testing and feedback to help ensure new releases are ready for customersAdvocate for the customer by understanding issues from their perspective and guiding them through the support process with empathy and claritySkillsAbility to communicate clearly and professionally in English (written and verbal)Strong problem‑solving and analytical skillsComfort learning and explaining technical concepts to a non‑technical audienceAbility to work independently while collaborating effectively within a teamStrong organizational skills and ability to work in a fast‑paced environmentBachelor's degree (or equivalent practical experience)Customer service or technical support experienceMechanical aptitude or interest in industrial or reliability‑focused softwareDatabase knowledge or experienceSpanish language skillsBenefitsHands‑on training and deep exposure to industry‑leading reliability softwareClear career development paths and internal mobility opportunitiesSupportive, team‑oriented culture that values learning and knowledge sharingOpportunity to work with customers across a wide range of industriesCompetitive compensation and benefits packageA workplace committed to inclusion, respect, and equal opportunity for all employeesCompany OverviewFluke Corporation, a wholly owned subsidiary of Fortive Corporation (NYSE: FTV), is the world leader in the manufacture, distribution and service of electronic test tools and software. It was founded in 1948, and is headquartered in Everett, WA, US, with a workforce of 1001-5000 employees. Its website is https://www.fluke.com/en-us/.