[Remote] Technical Customer Success Manager (COPA)

Note: The job is a remote job and is open to candidates in USA. Armis is a growing company seeking a Technical Customer Success Manager to join their Customer Success Team. The role involves helping customers achieve their strategic objectives with the Armis Platform, guiding them in the successful adoption and operationalization of the platform, and serving as a liaison between customers and cross-functional teams within Armis.ResponsibilitiesLead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platformUnderstand customer use cases and provide recommendations to improve security posture and platform utilizationBuild and maintain trusted relationships with technical stakeholders and decision-makersAct as the customer advocate within Armis, coordinating across teams to meet customer objectivesEnsure deployment and configuration align with key business use cases and are delivered on scheduleStay current on third-party integrations and how they interact with Armis within customer environmentsServe as a subject matter expert in your area of technical proficiencyPartner with Product, Engineering, Support, and Sales teams to drive account successSkillsBachelor's degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH)2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role5+ years experience in network engineering, architecture, support, or design5+ years experience in service delivery or technical account management in post- and/or pre-sales environmentsStrong communication and presentation skills across technical and executive audiences3+ years experience in IT, security, healthcare tech, or similar environmentsFamiliarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructuresKnowledge of healthcare/ICT devices, manufacturers, or applicationsExperience securing IT, IoT, or healthcare systemsFamiliarity with scripting languages (Python preferred)Ability to travel up to 20–25% per quarterCompany OverviewArmis is a cyber exposure management and security company that protects the entire attack surface and detects threats in real time. It is a sub-organization of ServiceNow. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is https://www.armis.com.Company H1B SponsorshipArmis has a track record of offering H1B sponsorships, with 2 in 2025, 2 in 2024, 2 in 2022, 1 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.