[Remote] Technical Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Domo is a company that specializes in AI and data products, enabling innovative uses of data for measurable impact. They are seeking a Technical Customer Success Manager to drive the long-term success of enterprise customers by combining strategic account management with technical expertise, ensuring customer satisfaction and driving platform adoption.ResponsibilitiesManage enterprise customer relationships and serve as the trusted advisor and primary point of contact throughout the customer lifecycleLead customers through technical adoption and expansion of the Domo platform by providing strategic guidance and best practicesAnticipate customer needs and align Domo's capabilities with their overall business vision and objectivesBuild strong relationships with customer stakeholders at all levels, including C-suite executives, by demonstrating both business acumen and technical understandingCollaborate with Sales, Professional Services, Support, and other internal stakeholders to ensure a seamless customer experienceProvide customers with consultative guidance on data strategy, platform optimization, and use case expansionLeverage hands-on platform knowledge to demonstrate capabilities, educate customers on Domo's features, and articulate recommendations for use case expansionMonitor customer health metrics and technical adoption indicators to proactively identify risks and opportunitiesAct as liaison between customers and internal teams, including Product Management, Engineering, and Professional ServicesSkills2+ years of professional B2B technology sales or account management experience, preferably in SaaS environments2+ years of experience in a technical or data-focused role (e.g., BI Analyst, Data Analyst, Solutions Engineer, Technical Account Manager, or similar positions)Proven track record of managing enterprise accounts and consistently meeting or exceeding renewal and expansion objectivesExperience working with Fortune 500 companies and communicating effectively with C-level executivesStrong understanding of business intelligence concepts, data modeling, and ETL/ELT processesBasic to intermediate SQL proficiencyFamiliarity with cloud data platforms (e.g., Snowflake, Databricks, AWS, GCP, Redshift, BigQuery, etc.) and modern data architecturesHands-on experience with BI or analytics platforms; experience with Domo is preferredAbility to understand APIs, data connectors, and system integrations at a conceptual levelExceptional communication and presentation skills with the ability to translate complex technical concepts for both technical and non-technical audiencesStrong organizational and time management skills to successfully manage multiple enterprise accounts simultaneouslyExcellent negotiation skills and ability to navigate complex organizational dynamicsStrategic thinker with a consultative approach and problem-solving orientationSelf-driven, results-oriented, and accountable for outcomesCustomer-first mentality with a passion for driving customer success through technologyAbility to thrive in a fast-paced, collaborative environment and adapt to evolving customer needsBachelor's degree in Business, Computer Science, Information Systems, Engineering, or related field, or equivalent practical experienceExperience with DomoCompany OverviewDomo designs and delivers an executive management platform as a service to help executives manage business. It was founded in 2010, and is headquartered in American Fork, Utah, USA, with a workforce of 501-1000 employees. Its website is http://www.domo.com.