[Remote] Technical Consultant I

Note: The job is a remote job and is open to candidates in USA. Alkami Technology is a digital sales and service platform provider for U.S. banks and credit unions. The Technical Consultant I role involves supporting the delivery and configuration of digital banking solutions, assisting with customer requirement gathering, and collaborating with technical teams to ensure successful implementation outcomes.ResponsibilitiesSupport implementation consulting activities by assisting with customer discussions, gathering implementation requirements, and documenting configuration needs for Alkami Digital Banking projectsAssist with configuring Alkami platform functionality by applying documented implementation requirements and established best practices to support customer onboarding effortsSupport implementation projects by coordinating assigned technical tasks, maintaining implementation documentation, and contributing to project milestone tracking activitiesRespond to routine customer and internal platform functionality questions by providing implementation support and escalating complex issues to senior team members when necessaryParticipate in customer meetings and virtual working sessions by documenting action items, tracking follow-up activities, and supporting communication between customers and implementation teamsAssist with troubleshooting implementation and configuration issues by analyzing basic platform behaviors and collaborating with internal resources to support issue resolutionMaintain implementation-related documentation by updating configuration records, customer notes, implementation details, and project tracking systems throughout project executionSupport project risk tracking activities by identifying potential implementation concerns and escalating observations to project leadership when appropriateCollaborate with project managers, development teams, and implementation resources by supporting coordination activities and maintaining alignment on implementation priorities and customer needsLearn Alkami platform functionality, implementation methodologies, and industry best practices by participating in training sessions, shadowing customer engagements, and applying technical concepts in project workSupport ticket management activities by monitoring assigned implementation tasks, updating issue statuses, and ensuring timely follow-up on customer requestsContribute to operational improvement initiatives by documenting recurring implementation questions, identifying workflow inefficiencies, and supporting process improvement discussionsManage multiple implementation responsibilities by balancing assigned project tasks, customer support activities, and implementation deliverables across concurrent engagementsSkillsFoundational understanding of software implementation, configuration, or customer onboarding conceptsStrong written and verbal communication skills with customer-facing aptitudeAbility to follow implementation procedures and document technical requirements accuratelyBasic analytical and problem-solving skills related to technical troubleshooting and implementation supportAbility to manage multiple tasks and prioritize responsibilities effectivelyExperience collaborating within team-oriented project environmentsAttention to detail in documentation, configuration tracking, and customer communication activitiesWillingness to learn digital banking technology, implementation methodologies, and customer consulting practices0–2 years of experience supporting software implementations, customer onboarding initiatives, technical consulting activities, or client-facing technology projects within SaaS, fintech, banking technology, or related environmentsBachelor's degree in Information Systems, Computer Science, Business Technology, Finance, or a related fieldExperience supporting SaaS, fintech, or digital banking technology projects through internships, coursework, or professional experienceFamiliarity with project management, ticketing, or collaboration tools such as Jira or ConfluenceBasic understanding of APIs, integrations, or technical configuration conceptsExposure to customer-facing support or technical consulting activitiesInterest in financial technology, banking operations, or digital transformation initiativesBenefitsRemote-first environmentUnlimited paid time off401(k) with employer matchCompany OverviewAlkami Technology provides cloud-based digital banking solutions for credit unions and banks. It was founded in 2009, and is headquartered in Plano, Texas, USA, with a workforce of 501-1000 employees. Its website is http://www.alkami.com.