[Remote] Technical Business Analyst (Remote-US)

Note: The job is a remote job and is open to candidates in USA. World Travel Holdings is the nation’s largest cruise agency and an award-winning leisure travel company. They are seeking an experienced IT Business Analyst to support their Business-to-Business Division, where the role focuses on translating business needs into actionable requirements and collaborating with cross-functional teams to deliver digital applications and products.ResponsibilitiesPartner with project leadership and stakeholders to evaluate new initiatives, assess business impact, and support effort estimationCollaborate with Scrum teams to develop clear user stories, use cases, acceptance criteria, and process flowsWork closely with Product Owners and Product Managers to refine and maintain backlog items aligned to strategic objectives and business prioritiesProduce detailed artifacts including process diagrams, flowcharts, interaction diagrams, and functional specifications to clearly document scope and requirementsPartner with the Training team to identify and support training needs for system releases, including 'train-the-trainer' requirements and supporting materialsAnalyze end-to-end travel workflows, including prospecting, search, fare rules, booking, passengers, itineraries, cancellations, and refundsIdentify process gaps, inefficiencies, and opportunities for automation or optimization across customer-facing and internal operationsCollaborate with technology teams to define system, data, and integration requirements involving GDS, booking engines, and other travel platformsDevelop and maintain high-quality documentation, including requirements, acceptance criteria, business process flows, system interaction diagrams, and data dictionariesEnsure requirements address scalability, security, quality, performance, and usability considerationsPartner with Product Owners, Engineering, QA, and business leaders to translate strategic goals into clear, executable requirementsBuild and maintain strong knowledge of the technical ecosystem, including front-end experiences, back-end services, core APIs, and data flowsServe as a trusted advisor to business, operations, and technology stakeholders by clarifying needs, challenging assumptions, and identifying opportunities for improvementMaintain and promote best practices for requirements gathering, documentation standards, and stakeholder engagementApply advanced analysis techniques such as process mapping, data flow diagrams, and root-cause analysis to support complex problem-solvingSkillsBachelor's degree in Business Administration, Computer Science, Marketing, Engineering, or related field3+ years of experience as a Business Analyst supporting complex digital products or systems; travel or hospitality experience preferredStrong analytical and problem-solving skills with the ability to manage multiple priorities simultaneouslyExcellent written and verbal communication skills, with demonstrated ability to collaborate effectively with executives, Product Managers, Product Owners, and subject-matter expertsWorking knowledge of web development concepts, SDLC, Agile methodologies, and tools such as Jira, Scrumwise, or equivalentFamiliarity with SQL, APIs, and system integrations is preferredBenefitsComprehensive medical, dental, and vision coverageCompany-paid life and disability insurance401(k) with discretionary company matchPaid time off and holidaysTravel discounts and employee perksEmployee Assistance Program (EAP)Professional development and learning opportunitiesCompany OverviewWorld Travel Holdings — the world's leading cruise agency and award-winning leisure travel company It was founded in 2005, and is headquartered in Wilmington, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is http://worldtravelholdings.com/.