[Remote] Technical Analyst, e-Commerce (Bilingual)
Note: The job is a remote job and is open to candidates in USA. DCM is a leading Canadian tech-enabled provider of print and digital solutions. They are seeking a fully bilingual Technical Analyst to provide technical support for their e-Commerce systems and manage ongoing account maintenance. Responsibilities Provide first-level technical support and training to our clients to effectively utilize our e-Commerce applications via phone and email Address client inquiries and resolve technical issues promptly and professionally Set up and manage online user profiles and customer catalogues Skills Bachelor's degree or relevant college diploma, with 1+ years of experience in a technical support or similar role Strong customer service, problem-solving, and technical troubleshooting abilities Working knowledge and experience using Microsoft Office Suite products Must be bilingual in English and French Company Overview DCM is a leading Canadian tech-enabled provider of print and digital solutions that help simplify complex marketing communications and operations workflow. It was founded in 1959, and is headquartered in Brampton, ON, CA, with a workforce of 1001-5000 employees. Its website is