[Remote] Technical Analyst

Note: The job is a remote job and is open to candidates in USA. Relatient is a company that helps healthcare organizations optimize patient access through AI-powered workflows and automation. They are seeking a Technical Analyst to enhance client experience by resolving complaints, troubleshooting products, and managing support cases.ResponsibilitiesEnhance overall Relatient client experienceResolve client complaints and product troubleshooting via phone, email, and/or support casesSubmit and assign support cases to appropriate departmentMonitor support portal and keep client updated on status of case(s)Properly prioritize client requestsGuide client with solutions when issue appears to be user error/lack of knowledgeUtilize computer technology to handle high call/support ticket volumesWork with team leads to ensure proper customer service is being deliveredClose out or open call /email records in support portalTransfer clients to appropriate department(s)Inform support team when issue(s) are high priorityBasic research of issues before assigning case(s)Web Portal training/supportClient Notification of Case Resolution(s)SkillsBachelor's degree or equivalent experience in lieu of a degree is required1+ years of experience in a Customer Support role, preferably in a technical support roleSome experience with SQL (Basic Queries), or Advanced SQL (e.g., Joins)Basic understanding of Programming / Scripting Language(s)BenefitsMedical, dental and vision coverageCompany-paid life and disability insuranceHSA with employer contributionsEmployee Assistance Program (EAP)401(k) with company matchUnlimited PTO, 10 paid holidays, and paid-parental leaveFlexible work optionsCompany OverviewDash® by Relatient. Best in KLAS® 2024 for patient scheduling & engagement software solution. Schedule, communicate & engage with patients. It was founded in 2012, and is headquartered in Atlanta, Georgia, USA, with a workforce of 201-500 employees. Its website is https://www.relatient.com.



Apply Now