[Remote] Technical Account Manager, Terminal

Note: The job is a remote job and is open to candidates in USA. Stripe is a financial infrastructure platform for businesses that aims to increase the GDP of the internet. The Technical Account Manager for Terminal will support technical engagements for customers adopting in-person payments, focusing on hardware onboarding, SDK enablement, and operational readiness.ResponsibilitiesRun focused technical engagements for assigned Terminal customers — pilots, rollouts, SDK/hardware onboarding, and targeted troubleshootingServe as a technical augment to TAMs and Account teams: provide hands-on integration help, gap assessments, and targeted runbooks during the engagement windowGuide customers through reader provisioning, pairing, SDK integration patterns (mobile/web), and cloud API usage relevant to the engagement scopeDiagnose and resolve in-person payment issues that arise during pilots or rollouts (connectivity, pairing, contactless/EMV edge cases, reconciliation signals), escalating appropriatelyProduce concise, customer-facing artifacts (integration checklists, short runbooks, sample snippets) tailored to the engagement outcomeWork with Support, Operations, and Product to surface recurring issues discovered during short engagements and contribute to improvements in documentation, onboarding flows, and troubleshooting playbooksLead technical calls, demo sessions, and occasional on-site work as needed for short-term deploymentsHand off longer-term operational or product requests to the owning TAM or Account team, and ensure the customer has a clear next-step planSkills5+ years of enterprise client-facing technical experience (implementation engineering, solutions engineering, technical account management, or equivalent), with a track record of short, outcome-driven engagementsExperience with point-of-sale hardware, contactless/EMV acceptance, or retail deploymentsComfortable operating in an advisory, hands-on capacity for hardware + SDK + API integrationsClear written and verbal communication; able to produce concise integration guidance and lead focused technical sessionsFamiliarity with REST APIs and webhooks; able to explain practical API usage to engineering teamsHands-on experience with mobile (iOS/Android) or web SDKs for payments, and comfortable reading/debugging client-side code during short engagementsPractical troubleshooting skills for networking, device pairing, and cross-system payment flowsAbility to work collaboratively with TAMs, Account teams, and product/support partners; strong client-facing interpersonal skillsFamiliarity with tools such as Postman, xCode/Android Studio, and basic scripting (Python/shell) for diagnosticsIdeal experience in the payments industryComfortable creating concise runbooks, checklists, and small sample apps to accelerate customer outcomesSome exposure to SQL for quick reconciliation or data checks is a plusPrior experience running pilots or short rollouts and handing off to longer-term operational teamsCompany OverviewStripe is a financial technology company that provides online payment processing and payment infrastructure for businesses. It was founded in 2010, and is headquartered in South San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://stripe.com.Company H1B SponsorshipStripe has a track record of offering H1B sponsorships, with 40 in 2026, 272 in 2025, 283 in 2024, 141 in 2023, 379 in 2022, 276 in 2021, 111 in 2020. Please note that this does not guarantee sponsorship for this specific role.