[Remote] Technical Account Manager SME

Note: The job is a remote job and is open to candidates in USA. Qualys is a company focused on innovation and teamwork, seeking a Technical Account Manager to manage relationships with Small and Medium Enterprise customers. The role involves ensuring customer satisfaction, managing renewals and upsells, and acting as the primary point of contact for technical inquiries.ResponsibilitiesManaging the relationship with Small and Medium Enterprise customersEnsuring the customer’s satisfactionRenewing and upselling his/her client base quarterlyEnsuring proper deployment of new and upsold servicesConnecting on a regular basis with existing customers and performing technical checkupsServing as the primary point of contact for his/her customersAssisting with inquiries with the help of resources such as Support, Pre-Sales or ManagementGathering customer feedback, details, and use cases and delivering it to the internal organization/Product Manager as data points to drive product and company directionWorking closely with Pre-Sales to help close customers from a technical perspectiveSkillsIdeal candidate will come from a security and systems/networking backgroundGeneral knowledge of current IT security fields including Firewall, IPS/IDS, Vulnerability Management, Network Scanners, PCI, Policy Compliance/GRC-IT and Audit Tools, other enterprise security solutions2-3 years of experience in the Software-as-a-Service (Saas) industry providing Network Security, IT-Auditing and Policy Compliance solution and applicationsKnowledge in variety of Federal Regulatory Compliance issues a plus: HIPAA, GLBA, Sarbanes Oxley SOX, FISMA, SCAP etcKnowledge of Auditing Frameworks a plus: CIS, NIST, CobiT, ISO27001, ITIL, NERC-CIP etcMust possess an excellent work ethic with a 'make it happen' attitudeExcellent written and verbal communication skillsMost work is done over the phone with some occasional travel to clients, partners, trade shows, etcCompany OverviewQualys is the pioneer and leading provider of information security and compliance cloud solutions. It was founded in 1999, and is headquartered in Redwood City, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.qualys.com.Company H1B SponsorshipQualys has a track record of offering H1B sponsorships, with 9 in 2026, 62 in 2025, 57 in 2024, 45 in 2023, 76 in 2022, 57 in 2021, 71 in 2020. Please note that this does not guarantee sponsorship for this specific role.