[Remote] Technical Account Manager - LATAM

Note: The job is a remote job and is open to candidates in USA. Salt Security is a company passionate about empowering customers and ensuring they maximize the value of their investment in cybersecurity solutions. They are seeking a high-energy Technical Account Manager to join their Customer Success team, focusing on proactive customer engagement and guiding customers through the operationalization of Salt Security's solutions. The role involves collaborating with various teams, delivering best practices, and driving long-term customer success.ResponsibilitiesServe as a dedicated Technical Advisor and trusted technical partner, focusing on proactive execution, deep knowledge of the customer environment, priorities, and success criteria to guide ongoing platform optimizationJointly define outcome-driven operational plans aligned to security and business objectives, including clear, measurable outcomes, with ongoing validation to ensure those outcomes are delivered and producing real valueDevelop mutual action plans with customers to advance time-to-value and then to progress them through the Customer Journey toward each level of product maturityIdentify and prioritize high-impact platform use cases, provide hands-on guidance to move them into production, and continuously optimize to expand coverage, effectiveness, and business impactProactively brief customers on new platform capabilities, guide the adoption of MCP and AI-driven features, and deliver enablement sessions tailored to technical maturity. The focus is on turning new features into practical, usable outcomes—not shelfwareDeliver best-practice recommendations based on customer architecture and usage, alignment with the product roadmap, and early identification of risks, gaps, or optimization opportunities to keep your deployment running at peak effectivenessArticulate and train customers in Salt’s industry-leading best practices. Contribute to customer success knowledge gathering and methodologiesStandardized success reporting provides clear visibility into operationalized use cases, feature adoption, and progress across MCP and AI capabilities. These reports act as a shared source of truth between your team and ours. Development of reporting requirements and board of director contentPartner with Sales and SEs to deliver Quarterly Business Reviews (QBRs) to customersProvide a roadmap to guide customer compliance and application security teams to develop their own API Security Standards program, establishing a baseline security framework around security requirements that protect APIs throughout their lifecycleLeverage your deep technical and product knowledge with the understanding of customer needs to educate your customers on API security and mature your customers’ use casesOwn a high-value book of business. Support your customers in getting deployed and guide your customers post technical implementation to ensure they continue to accomplish progressively high value from Salt. Be your customers’ trusted partner in securing their APIsManage customer relationships from customer users/operators to executive stakeholdersDemonstrate and amplify the Salt value to the senior customer stakeholdersSkillfully explain network security, the API ecosystem, AppSec, WAFs, RASPs, or similar security products and concepts to customers of all backgrounds and experiencesBalance the details with the big picture - leverage your project management skills to maintain accurate details, notes, and next steps with customers using internal tools, while keeping their priority goals and definitions of success front and centerBring an empathetic, listening-oriented, outside-in perspective to your engagement with customersBecome a trusted advisor for the customers, ensuring you proactively articulate and advocate for their collective voice and needs internallyProvide feedback and work with Product and R&D on issue tracking via Jira and feature escalations and prioritizationAs in any high-growth startup, contribute to growing and build the team and company. Advance our systems and processes. Build faster and easier ways of completing projects. Work together with us to advance our collective successSkills3+ years of experience in solution delivery, customer management/consulting, or technical account management, preferably in SaaS environmentsPrevious experience in project management and managing enterprise-level customer relationships, including the senior level stakeholdersTechnical background or experience in network security, API ecosystem, AppSec, WAF, RASP, or similar security productsUnderstand HTTP protocol details, Postman, etcA proven track record working within a team that improves retention, upsell, and customer satisfactionExcellent written and verbal communication skillsExceptional time management, multi-tasking, and prioritization skillsBachelor's degree or equivalent: preference for computer science, cybersecurity, project management, or related degreesPortuguese speaking - A mustCompany OverviewSalt Security provides an API protection platform designed to prevent attacks by leveraging machine learning and AI. It was founded in 2015, and is headquartered in Palo Alto, California, USA, with a workforce of 201-500 employees. Its website is https://salt.security.